About Columbia Falls:

Just West of Glacier National Park lies a collection of small communities who proudly welcome millions of visitors each year to the Glacier Gateway area. One of the largest towns is Columbia Falls. This lively Montana town is home to many locally owned shops, restaurants, a brewery, and a summer farmers markets! Columbia Falls is the ideal home base for recreating in Glacier National Park, and the 2.4 million acre Flathead National Forest.

• Start Date: February 2023
• Employment Type: Full-Time, Year-Round, with an 8-week furlough period (December/January)
• Pay: $18.40/hr
• Housing: Employee Housing Not Provided
• Perks include:
  • Medical, Dental, Vision, 401k
  • Vacation, Sick, Holiday Pay
  • Free seasonal Glacier National Park pass
  • Free Red Bus and Boat Tours (as available)
  • Exclusive Retail and Dining discounts in Glacier

• Provide a welcoming reception to visitors to the administration building.
• Open, sort, preview, organize and route incoming mail as appropriate and process or route invoices. Prepare all outgoing mail for distribution.
• Maintain an effective and orderly filing system for the Administration department and office as needed.
• Answer telephones; screen calls, refer callers/visitors to other individuals/departments when necessary, relay messages, answer questions and provide information when possible and appropriate.
• Track and coordinate all communications between the National Park Service (NPS) and Xanterra Parks & Resorts on contractual related matters, including NPS periodic evaluations.
• Prepare letters and packages for corporate donations.
• Prepare accurate expense reports for the General Manager.
• Maintain inventory of office supplies; order and purchase as needed for the Columbia Falls Administrative Building.
• Identify and submit work orders as needed for maintenance upkeep of administrative building.
• Oversee the scheduling of cleaning vendors and assist directly with the cleanliness of the break-room.
• Order and request items for Location Management out in the park.
• Work with the Director, Risk & Sustainability, on initiatives and support this position as able.
• Work with appropriate director to help facilitate establishing contracts and scope of service at the administration building and work with HR to facilitate employee housing rentals where needed.
• Work with General Manager to oversee the guest feedback program – Unifocus. Work with the GM and department directors on timely responses to guests, monthly comment and scoring reports. Summarize Trip Advisor and UniFocus comments monthly for NPS.
• Coordinate guest feedback program via outside sources including, but not limited to, corporate letters, online feedback, National Park Service surveys, and any other forms of communication.
• Coordinate office related events such as birthday celebrations or potluck lunches.
• Assist Human Resources and General Manager in oversight of in-park housing.
• Manage reservations for use of the conference room.
• Help facilitate the Capital Expense Approval (CEA) process flow.
• Work with Risk Management to facilitate and ensure monthly safety meeting and building inspections are taking place, track and report safety meetings and inspections with Risk Management.
• Update and disseminate the Live Life Program posters and communications.
• May assist Human Resources on heavy staff arrival days.
• This position may be required to work a varied schedule including days, evenings, holidays, and weekends, including opportunities to work inside the park.
• May occasionally take meeting minutes, as necessary.
• Other duties as requested by the General Manager.

• Effective communication skills, verbal and written
• Ability to maintain confidentiality about all aspects of job
• Accurate and efficient typing/word processing
• Able to operate a variety of office machines: personal computer (using various Microsoft Office programs including Word, Excel, and Outlook), calculator, copy and fax machines, telephone, and voice mail
• Able to use Internet for various job-related functions
• Comprehensive knowledge of Glacier operation, personnel, procedures and policies
• Strong organizational skills
• This position must possess a valid US driver’s license with a good driving record

• Ability to sit for extended periods of time – 60% of workday
• Ability to work in a higher altitude environment – 100% of the workday
• Ability to lift boxes of materials of 30 – 50 lbs – 5% of workday
• Ability to walk, reach, stand, sit, crawl, and lift as necessary to perform job duties as noted