• Recruiting, interviewing, hiring for all support staff positions
• New staff orientation/training, staff meetings, etc
• Ongoing training and development
• Preparing staff schedules; managing vacation requests; reviewing and approving time cards
• Providing coverage for vacation, sick days and leaves of absences on an as needed basis.
• Mid-year and Annual performance reviews

• Manage administrative aspects of transactions including: process listings, sales and closings in our in-house accounting and file management systems, and maintain related records of listings, contracts and closings, review files to make certain that all necessary documents are submitted.
• Agent Onboarding: Coordinate the onboarding support for newly affiliated sales associates to ensure they are set up on and understand Company systems.
• Educate sales associates on office equipment, transaction processing and other office systems, provide consistent level of support in the processing of all sell/buy transactions.
• Complete branch accounts payables and receivables, obtain necessary approvals and submit to accounting department.
• Complete all office administration tasks, including general office and business supply orders, equipment maintenance, preparation and processing of new affiliation paperwork and licenses, maintain files and oversee general office appearance and repair issues.
• Ensure all agents have a current real estate license. Notify branch manager if an agent has not renewed their license. Send renewed license to Licensing Department in a timely manner.

• Arrange trainings (partnering with applicable functional support) on all new to company agent tools.
• Communication down the line of changes to tools, added offerings, changes to process, etc.
• Escalate issues as needed to applicable departments

• Assist agents with their web profile pages on branch and company websites.

• Monitor office and agent profile pages to ensure proper representation.

• Train agents on company tools to source their own marketing and advertising materials.
• Troubleshoot basic issues with marketing tools & escalate unresolved issues to the company marketing department

• Develop & maintain proficiency in all applicable office technology to effectively train others & act as the first line of contact for all branch technology issues. Troubleshoot basic issues & escalate unresolved issues to the Technology department. Ensure resolution of open issues.
• Attend required & optional technology classes, online courses & participate in ongoing training for OMs and agents.
• Maintain phone system for all new & existing employees & agents.
• Provide back up support to the primary team member to ensure new employees & agents are set-up & trained on the network, email, phone/voicemail & all other applicable company technology.

• Minimum of 3 years office management/supervisory experience preferred

• Understanding of the real estate industry and its sales process preferred
• Strong organization and time management skills with the ability to manage competing demands and prioritize work to meet deadlines in a fast-paced environment.
• Strong attention to detail; ability to be highly accurate with critical information and be able to adapt during constant interruption of duties.
• Exceptional numerical aptitude, analytical & problem-solving abilities.
• Positive & productive attitude.
• Ability to handle confidential information with discretion.

• Intermediate knowledge of Windows operating system, Microsoft Office products (including Outlook, Word, Excel, PowerPoint, and Publisher), and Google Mail and Apps. Knowledge of social media and real estate specific software preferred.
• This is an onsite position in the Vancouver East branch office and is not remote or hybrid.

Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® - the Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World’s Most Ethical Companies since 2011
• Anywhere has also been designated a Great Place to Work since 2019
• Named one of LinkedIn’s Top Companies in the US.
• Honored by Forbes as on of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With diversity, we succeed together. We hope you’ll join us.