Here at Ashley HomeStore, we are looking for talented people that have a desire to learn and succeed. If that is you, we would love for you to apply for our Office Professional position.
As a Office Professional, you will provide superior customer service in an accurate and timely manner. This includes, but is not limited to: assisting customers at the service desk, on the phone and all other customer interactions.

Who we are:

BostonFAM is a Family and Employee-owned company that sells great furniture, and we create amazing rooms with our customers. But we are much more than a Retail Furniture company, we are a personal and professional development company. We believe in our employee-owners and we care about their personal growth just as much as their professional growth. Our culture provides support, coaching, training, and resources to take your career and life to the next level. Our company is successful because our employee-owners are successful. If you are ready to work in a culture that is more than a job or a career, but a place that helps you make your dreams come true, then take that step to success by applying to work at one of our stores. BostonFAM is a family of brands including Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart.

What we offer:

• Personal and Professional Development opportunities

• Employee Stock Ownership Plan (ESOP)

• Paid-Time Off

• Paid birthday holiday

• Generous product discount

• 401K retirement plan with company match

• Health, Life, Dental, and Vision Insurance

• Long, short term disability insurance

• Fun company activities - involvement in the community!

What you will be doing each day:

• Warmly greet our customers and have a great conversation with them about their wants and needs in person and over the phone.
• Assist sales professionals answering incoming phone lines and assess caller’s needs.
• Work with the customer to determine payment form.
• Complete financing forms with the customer as needed.
• Process a sales transaction in all payment forms and explain all receipt information with the customer.
• Providing knowledge to our customers about products, taking and entering customer orders
• Troubleshoot and resolve customer issues and take details of customer complaints
• Schedule customers for pick-up and delivery.
• Process exchanges and returns.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.
We are looking for individuals with:

• The ability and willingness to work retail hours; including evenings, weekends, and some holiday
• Ability to work as a team, establishes priorities, and be professional.
• Ability to handle and resolve reoccurring problems.
• Ability to have an attitude that fosters a positive work environment.
• Must have excellent written and verbal communication skills.
• Must have keyboarding skills and basic Microsoft Word skills.
• Preferred but not required: 1-2 years retail experience and/or customer service experience
• The desire to be part of a fun and competitive environment

BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Location: 4771 S 27th St, Greenfield, 53221

Job Type: Full-time

Pay: $15.75 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

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