The MU Counseling Center is part of the MU Student Health and Well-Being organization, which includes the Counseling Center, Student Health Center, and Wellness Resource Center. The Counseling Center provides mental health services for MU students as well as serves as a resource for faculty, staff, and other university stakeholders. The Counseling Center is administratively housed within the Division of Student Affairs.

The Office Support Assistant works at the front desk of the Counseling Center, where general responsibilities include: Direct Customer Service, Managing Client Appointments, and Maintaining Electronic Client Records.

This position is one of three staff members at the front desk who are collectively responsible for routine daily tasks to provide seamless services to clients. Daily tasks include opening/closing of the Counseling Center, greeting incoming clients, scheduling appointments, directing phone calls, completing appointment reminder calls and emails, filing paperwork, uploading various forms, and processing incoming paperwork within an electronic records system. This role includes data entry within a specialized data system, use of MyZou, and adherence to confidentiality standards.

Job requires HIPAA and FERPA compliance and confidentiality.

Hiring Range: $12.00 - $17.00 per hour; paid on a bi-weekly basis.

Grade: GGS 5

University Title: OFFICE SUPPORT ASSISTANT III

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

M-F 8:00 am – 5:00 pm

This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

High school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Candidates ideally possess strong customer services skills, great organization skills, time management, ability to work independently as well as part of a team, and intermediate computer skills (data entry/management). HIPAA and mental health/medical setting experience is preferred.

Please include the following materials with your application 1) a resume 2) contact information for at least three professional references and 3) a cover letter indicating interest in this position.

For questions regarding the online application process, contact Human Resource Services (muhrs@missouri.edu or 573-882-7976). For questions regarding the position, contact Ashley Geiger at (ashleygeiger@missouri.edu or 573-882-6601).

Tuesday, February 28, 2023

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-884-2577.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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