The Scheduling Coordinator is a key member of the administrative team, accountable for creating positive patient experiences and maintaining a professional experience for all who make contact with our office. Frequently problem solving, the Scheduling Coordinator is the central point of contact for patients and families, the clinical team and referral sources.

Key Responsibilities:

• Open up the front office /building each morning
• Check patients in with a smile, making them feel welcome
• Answer phones, check messages; route incoming calls to the correct departments
• Set office records to appropriate away messages
• Check multiple office emails
• Distribute voice messages or emails to the correct staff
• Scan in/save patient information, treatment related documents, radiographs or other office related documents as received
• Manage office text messaging system
• Schedule existing and new patient appointments, entering in detailed patient as needed
• Correspond with other providers throughout the day as requested by Doctor and staff
• Print and distribute copies of the daily schedule to appropriate departments
• Manage multiple monthly recall reports
• Receive and post payments
• Assist in signing new patient contracts
• Maintain cleanliness and organization of the front desk and waiting area, including managing magazine subscriptions, or seasonal decorating
• Work closely with IT supports, outside vendors, book keeper or other business associates
• Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect and cooperation
• Inform Doctor and staff of any patient or scheduling concerns
• Monitor front office supply organization and supply list for re ordering
• Maintain office postage machine
• Check and sort mail
• Perform other task assigned by Doctor, Practice or Clinical Manager

About you:

• You are an excellent communicator both verbal and written
• You bring enthusiasm and passion to every interaction
• You are organized and have exceptionally attention to detail
• You have the ability to multi task in a fast paced and demanding environment
• You thrive on the challenge of managing competing priorities
• You care about providing excellent customer service and positive patient experiences
• You are flexible and eager to help your team, wherever and whenever needed

*Required* Minimum 1 year experience in Dental/Orthodontics

Our office is open 4 days per week with Mondays and Fridays alternating

Monday 9-5 Tuesday 8-5 Wednesday 7-4 Thursday 7-4 Friday 8-4

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In person

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