Outbound Customer Service Representative Job at Avesis, Incorporated
Join us for an exciting career with the leading provider of supplemental benefits!
Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
As an Outbound Customer Service Rep (CSR) you will service Members and Providers on varying Outreach projects with a common focus on ensuring our members are connected to vision and dental care. CSR’s will be responsible for maintaining complete and accurate documentation of all customer interactions, demonstrating responsiveness and a sense of urgency when dealing with customers, maintaining production and phone quality standards, and supporting individual/team goals and initiatives.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Essential Job Functions and Responsibilities:
- Providing high quality, member focused customer service on outbound calls with a focus on accuracy, efficiency and connecting members to care.
- Independently managing time to ensure all work is completed on or before the turnaround time.
- Establishing and maintaining effective working relationships within a team environment.
- Quickly learn and apply new procedures or requirements to ensure compliance.
- Applying an innovative mindset to find improved methods for completing work.
- Other duties as assigned.
You have
- A minimum of 6 months of Customer Service Experience
- Excellent verbal and written communication skills
- Strong customer service skills
- Strong critical thinking & analytical skills
- Demonstrated problem resolution
- Proficient windows-based computer skills and skill in navigation and use of Microsoft Office applications
- Strict adherence to HIPAA-related and company information confidentiality standards
- Highly organized, detail oriented and a self-starter with strong analytical skills and the ability to multi-task
- High school diploma or GED high school equivalency certificate
- Bilingual is a plus
We Offer
- Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
- Competitive compensation package.
- Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
- Life and disability insurance.
- A great 401(k) with company match.
- Tuition assistance, paid parental leave and backup family care.
- Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
- Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
- Employee Resource Groups that advocate for inclusion and diversity in all that we do.
- Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.
Equal Employment Opportunity
At Avēsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You!
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