Part Time Dispatcher: Shifts are for Shifts are 1230 am to 0830 am Monday and Tuesday and occasional pick-up shifts when needed Wed-Sun
Job Description

Silbar Security / Silbar Franchise Group is hiring for positions in our National Operations Command Center (NOCC) located in our corporate offices.

Position:
Operations Dispatcher, Call Taker

Location:
Corporate Headquarters - Chesapeake, VA

Shifts:
Part Time Dispatcher: Shifts are 1230 am to 0830 am Monday and Tuesday and occasional pick-up shifts when needed Wed-Sun

Position Summary:
The Operations Dispatcher is responsible for receiving incoming calls from regional & national account clients and potential sales on behalf of Silbar Security Franchise locations throughout the United States. Operations Dispatchers will relay the service and/or messages to designated person(s) and coordinate emergencies and other services as necessary.

Responsibilities:

• Answer incoming emergency and non-emergency calls, emails or other messages from assigned customers, franchisees and their clients.
• Utilize computer software to relay incoming message of all incoming and outgoing calls and the disposition.
• Offers suggestions for service improvement regarding potential dispatch efficiencies
• The job description listed is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without any notice and other duties may be assigned.

Skills/Abilities:

• Excellent communication skills, both verbal and written
• Ability to remain calm and communicate effectively during high call volumes and high stress situations, including emergencies of all types.
• Ability to exhibit dependability, initiative and discernment in problem-solving
• Excellent organizational and multitasking skills

Requirements:

• Pass a criminal background check
• High school diploma or GED required
• Proficient in English (oral and written), ability to speak Spanish a plus
• Must have a working knowledge of Microsoft Office software
• Must be willing to work evenings, overnights with some weekends and holidays
• Be dependable and punctual
• Emergency 911 Dispatch or Call center experience preferred

Environmental/Working Conditions:
Normal office and dispatch/call center environment. Occasional overtime may be required and/or hours may be adjusted as business needs dictate.

Physical Demands:
Requires sitting and standing associated with a normal office environment. Manual dexterity needed for computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needed.

VA LIC. #DCJS 11-5586

Job Type: Part time

Salary: $14.00 per hour

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Overnight shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching or Call Center: 2 years (Required)
• Customer Service: 1 year (Required)

Shift availability:

• Overnight Shift (Required)

Work Location: One location

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