PACE Access to Care Specialist (Chula Vista) Job at San Ysidro Health
Position Summary:
Under the direct supervision of the Access to Care Supervisor, the Access to Care specialist is responsible for monitoring all activities related to companionship arrangements, for making confirmation calls and last-minute cancelations.
Essential Functions of the Job:
At least 6 months in a customer service or administrative role.
Verbal and Written Skills Required to Perform the Job:
Bilingual (English/Spanish) required.
Equipment Used:
Phone, computer, Microsoft Office programs (especially Excel).
Working Conditions and Physical Requirements:
Office environment, prolonged sitting, standing, walking.
About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
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Under the direct supervision of the Access to Care Supervisor, the Access to Care specialist is responsible for monitoring all activities related to companionship arrangements, for making confirmation calls and last-minute cancelations.
Essential Functions of the Job:
- Responsible for ensuring all companionship needs related to transportation for participants are address appropriately.
- Provide guidance, for all staff attending companionship.
- Main point of contact for inquiries from staff while out on companionship.
- Create companionship list for PACE locations.
- Perform reminder calls to participants to confirm all specialty appointments including the need for companionship 48 hours prior to appointment date and record outcome on Participant’s health record.
- Provide monthly report to management of reminder call outcome.
- Perform reminder calls to Specialist offices to confirm all appointments including the ones that require companionship 48 hours prior to appointment date and record outcome on Participant’s health record.
- Send confirmed companionship list 24 hours in advance to floor coordinator for CNA/PCA assignment.
- In Collaboration with Floor Coordinator to develop an accurate companionship list on a daily basis.
- Works closely with other departments to ensure efficiency in processes.
- Prepares reports requested by supervisor where information must be obtained from a variety of sources.
- Communicates effectively with participants and co-workers.
- Works effectively in a team setting.
- Adheres to SYHC and PACE attendance and punctuality policies and practices.
- Maintains all records and documentation as required.
- Performs other duties as assigned.
- HS Diploma/GED Equivalent is required.
- Post High School Vocational or Specialized Training preferred
At least 6 months in a customer service or administrative role.
Verbal and Written Skills Required to Perform the Job:
Bilingual (English/Spanish) required.
Equipment Used:
Phone, computer, Microsoft Office programs (especially Excel).
Working Conditions and Physical Requirements:
Office environment, prolonged sitting, standing, walking.
About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.