Part-time Airline Customer Service Agent Job at SFO
$21.65 - $22.65 an hour
Overview:
Pacific Aviation is looking for bright, ambitious, and motivated professionals to join our team as Customer Service Agents. Customer Services Agents guide airline customer across their entire journey at the airport. Our Customer Service Agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.
Airport Journey
Core Job Responsibilities:
or apply online at pacificaviation.com
NEW- SFO Employee Commuter serving Hayward and Castro Valley (until 07/01)
To learn about SFO's Background and Badging process, click here and go to step 2.
Former or current SFO Employees may have priority access to this opportunity. Be sure to complete the employer’s on-line application and email SFO’s Business and Career Center (careers@flysfo.com) your name and the date you applied.
Click to learn why you should work at SFO!
SFO has an on-site personnel vaccination mandate unless there is a (1) medical disability or (2) sincerely held religious belief (in which case a COVID-19 test must be administered and reported to the employer on a weekly basis). Please check with the employer regarding their vaccination policy.
Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed.
Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast.
At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.
Hourly Pay $21.65 - $22.65 per hour
Part-time and Full-Time Shifts Available!
Bilingual Preferred
Pacific Aviation is looking for bright, ambitious, and motivated professionals to join our team as Customer Service Agents. Customer Services Agents guide airline customer across their entire journey at the airport. Our Customer Service Agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.
Airport Journey
“A customer service agent handles a full range of functions directly with passengers as they are embarking on their journey. The two main job roles include working at the check-in counters and the gates for departures and arrivals. At the check-in counters, the customer service agent processes the incoming passengers, checks required IDs, print boarding passes, and tag their luggage. At the boarding gates, the customer service agent makes boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation. This position requires standing and walking for the majority of the shift.”
Core Job Responsibilities:
- Customer Service: Provide an exceptional customer experience for passengers, guiding them through their airport journey, and resolving challenges that arise with respect and compassion.
- Teamwork: Work together as a team and foster a collaborative environment that supports all agents in successfully fulfilling their duties.
- Operational Excellence: Successfully learning and mastering the technical aspects of the job in order to successful execute all required duties.
- For example, learning the check-in system, the boarding process, and following proper airport documentation.
- People Excellence: Successfully learning and master the soft-skill required to successfully execute all required duties
- For example, learning how to quick build a relationship with a customer, understanding how to de-escalate frustrated passengers, and actively listening to learn the root cause of customers challenges.
- Safety: Ensure the safety of passenger and team members at all times.
What we are looking for:
- A Growth Mindset: we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers.
- Professionalism: we are looking for individuals who demonstrate professional etiquette, behavior, and courtesy as our customers rely on us to help them with all their needs.
- Decision Making & Organization: we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed
- An Eye for Detail: We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport, the airline, and the airplane to successfully depart a flight.
Bilingual Preferred, Any of the following
- English/Tagalog
- English/Mandarin
- English/Cantonese
- English/Vietnamese
- English/Thai
- English/Indonesian
- English/Hindi, Gujarati
- English/Japanese
Applicants must be:
- Available to work a minimum of 4 days , per week (including weekends and holidays)
- Fluent in English and Preferred Language
- Computer literate
- Legally authorized to work in the United States of America (USA)
Benefits
Medical , Dental, Vision benefits
401k
Paid Time Off
Uniform
Parking discount
Paid Training
Referral Bonus
Cell phone plan reimbursement
How to apply: Email your resume to
recruitment@pacificaviation.com
or apply online at pacificaviation.com
Pay: $21.65 w/ medical health insurance or $22.65 w/out medical health insurance
NEW- SFO Employee Commuter serving Hayward and Castro Valley (until 07/01)
To learn about SFO's Background and Badging process, click here and go to step 2.
All people working at SFO are eligible for incentives:
- BART Discount Card: Save $9.90 on your roundtrip BART commute
- Citizenship Workshops: Save $700 on your citizenship application cost
- Save on childcare costs. Access a subsidized childcare program for SFO employees who qualify, with tuition offered at 75 – 80% of market rate cos
Click here to view a complete list of SFO Employee Benefits and Discounts Information
Former or current SFO Employees may have priority access to this opportunity. Be sure to complete the employer’s on-line application and email SFO’s Business and Career Center (careers@flysfo.com) your name and the date you applied.
Click to learn why you should work at SFO!
SFO has an on-site personnel vaccination mandate unless there is a (1) medical disability or (2) sincerely held religious belief (in which case a COVID-19 test must be administered and reported to the employer on a weekly basis). Please check with the employer regarding their vaccination policy.
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