Job Summary and Responsibilities/Duties

Please Note:

• We are hiring for multiple vacancies and applications will be reviewed as they are submitted.
• Work shifts for this position will vary, but staff is generally needed mornings from 5:45am-10:15am, and afternoons from 1:45pm-9:45pm.
• Bilingual candidates are encouraged to apply. Preferred languages are Spanish, Vietnamese, Russian & Ukrainian.

Job Summary
Performs work routine including clerical and general office duties in recreational environment. Screens visitors, answers telephone, and helps to identify and respond to customer needs. Assists customers by providing information or making referrals to the most appropriate personnel or service. Controls access to the Aquatic Center while providing a high level of quality customer service. Registers participants for programs, performs cash transactions, takes payments, enforces the rules and regulations of the aquatic center, and performs other tasks as assigned.

Essential Duties:
1. Monitors access to the Aquatic Center while delivering outstanding, safe, and fair customer service. Ensures the safety of facility patrons by following the emergency action plan and responding to emergencies.
2. Delivers excellent customer service responding immediately to customer request, inquiries, and concerns.
3. Works directly with the public in person and on the phone demonstrating good communication skills in a warm friendly manner.
4. Provides information regarding programs and services offered and assists customers, sometimes dealing with difficult situations or people. Provides customers with product and service information regarding facility.
5. Sells memberships, takes program registration, sells aquatic center merchandise, sells concession food and beverages, and assists customers with facility rentals. Accepts, processes and records cash and non-cash transactions related to registration and other revenue sources. Receives funds from customers and employees, disburses funds, and records monetary transactions.
6. Collects fees and conducts point of sale transactions while following applicable policies and procedures governing revenue collection and cash handling.
7. Performs routine filing, photocopying, typing/word processing, routine data entry, distributing mail, receptionist tasks, retail selling, inventory restocking, and scanning.

Additional Duties
1. Perform basic maintenance and custodial duties as needed.

Minimum and Desired Qualifications

Minimum Qualifications:

• 
  High school diploma or GED
• One (1) year of customer service experience including handling telephone calls
• CPR and First Aid Certification, or ability attain within three (3) months of hiring

Preferred Qualifications:

• Experience with cash handling, payment processing, and daily sales reconciliation
• Bilingual candidates are encouraged to apply. Preferred languages: Spanish, Vietnamese, Russian & Ukranian.

Additional Qualifications and/or Knowledge, Skills and Abilities (KSAs)

Knowledge, Skills and Abilities

• 
  Ability to communicate effectively both orally and in writing. Ability to follow oral and written direction and work procedure.
• Ability to develop and maintain excellent working relationships with staff, coworkers, students, participant’s, community partners, and the general public.
• Ability to meet established deadlines.
• Ability to work with diverse populations
• Ability to properly operate standard office equipment, including computer, fax, and printer. Knowledge of standard English grammar, spelling, and punctuation
• Excellent customer service skills

Working Conditions and Important Information

Working Conditions:
Lift and/or exert force up to 50 lbs. frequently. Requires walking or standing to a significant degree. Must be able to work a flexible schedule including early mornings, evening and weekend hours.

Important Information
MHCC only accepts applications through our online application system at http://agency.governmentjobs.com/mhcc/default.cfm. For technical assistance with this, please call 855-524-5627.

Please note: We do not request or read letters of recommendation. Also, it is not necessary to upload a large number of documents with your materials. We are looking for the required documents and perhaps one or two additional documents of your choosing (optional). Faculty applications require a current resume, cover letter and official transcripts (copies are fine for application purposes) and/or any required certificates or licenses.

Please note: this is initially a self-screening system. We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them. Applicants must meet all of the stated minimum qualifications and additional requirements to be considered for this position. Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration.

Position subject to budget consideration and approval.

Final candidates will be subject to a criminal background check as part of the employment process.

MHCC is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

MHCC provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235; OAR 105-040-0010 and 105-040-0015.

Qualifying veterans and disabled veterans may obtain preference by submitting as verification of eligibility a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) or a letter from the US Dept. of Veteran's Affairs indicating receipt of a non-service connected pension to your application. Disabled Veterans must also submit a copy of their Veteran's disability preference letter from the Dept. of Veteran Affairs, unless the information is included in the DD Form 214 or 215.

If you are seeking this preference, appropriate documentation must be provided at the time of application. You may submit an electronic copy in the document upload area of the application in the section marked "veterans' preference document," or fax to 503-491-7257 or mail to Human Resources, Mt. Hood Community College, Gresham, OR 97030. If you do not have your documentation, you may request it through your Veterans' Administration Office.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.

Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three working days prior to the date of need.

Mt. Hood Community College is an Equal Opportunity Employer that actively supports workforce diversity.