Position: Part-Time Dispatcher

Department: Paratransit/Transportation Department

Reports to: Transportation Director

FLSA Status: Part-Time, Non-Exempt

Rich Township is one of 30 townships in Cook County, Illinois and serves 10 municipalities including: Country Club Hills, Flossmoor, Hazel Crest, Homewood, Matteson, Olympia Fields, Park Forest, Richton Park, Tinley Park, and University Park.

Position: Under the general direction of the Director, the Dispatcher answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the clients and supervising the drivers’ routes to prioritize and organize their schedules.

Responsibilities:

• Provide public transportation and paratransit dispatching and routing services to seniors and disabled individuals certified under the Americans with Disabilities Act (ADA) and the general public, dispatch fixed route and paratransit vehicles as appropriate.
• Create, maintain, and monitor computerized daily manifests/schedules for dispatching and routing transit services; modify and update schedules to improve services.
• Monitor computer and two-way radio for information regarding scheduling issues and field situations; notify field supervisor of situations requiring attention.
• Receive, screen, maintain and update Dial-A-Ride applications for mobility-impaired public transportation services.
• Perform a wide variety of clerical duties including answering a multi-line phone, receiving, and sorting mail, and data entry and typing duties; maintain accurate records, logs and files on transportation and paratransit services; create monthly reports.
• Perform daily money count with finance department representative.
• Provide a variety of public transportation information to passengers, the general public and other public agencies; provide quality customer service and respond to public inquiries and requests for service in a courteous manner.
• Attend meetings and workshops as assigned.
• Must be able to work with a flexible schedule including holidays/weekends.
• Assist clerical support staff with other general office duties as needed.
• Perform other duties as assigned by the Transportation Director.

Education, Experience & Qualifications:

• Minimum of high school diploma or equivalent.
• Minimum of 2 years of increasingly responsible communications, dispatch, or clerical experience.
• Knowledge of Methods and techniques of delivering public transportation and paratransit services to seniors and disabled persons certified under the ADA.
• Knowledge of methods and techniques of dispatching commercial passenger vehicles.
• Knowledge of modern office procedures, methods and equipment including computers.
• Knowledge of principles and procedures of record keeping.
• Knowledge of dispatching techniques with the use of two-way radio systems for communicating and receiving information.
• Knowledge of streets, landmarks, and geography within the Township area.
• Knowledge of pertinent federal, state, and local laws, codes and regulations governing public transportation for seniors and individuals certified under the ADA.
• Ability to establish and maintain effective work relationships.

Salary: Commensurate with experience. Rich Township offers a comprehensive benefits package, health plan options, group life and long-term disability insurance, paid time off, and much more.

Working conditions: The physical demands, work environment factors and mental functions described in this job description are representative of those necessary to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as required under Federal and State law.

To apply: Put the phrase “Dispatcher” in the subject line of the e-mail. No phone calls please. Position will remain open until filled.

Rich Township is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate based on creed, color, national origin, sex, gender identity, sexual orientation, age, religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, or ex-offender status.

Job Type: Part-time

Pay: From $18.00 per hour

Schedule:

• Monday to Friday

COVID-19 considerations:
Required to wear Mask.

Ability to commute/relocate:

• Richton Park, IL 60471: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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