What we offer:

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

Hours: Full Time, working Monday-Friday, Day Shift (8:30 - 17:00)

About The Job:

The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor of charge estimates and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Incumbent will be expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face.

What we are looking for:

Education:

• High school diploma required.
• At minimum six months post high school education preferred.

Experience:

Past work experience of at least 1 year within a healthcare provider and/or payer environment, performing patient access and/or customer services activities are preferred.

Special Skills and Competencies:

• Annual assessment of competency is completed every year.
• Must be able to read, write and/or speak English.
• Computer/PC experience/skills are required.
• Typing (40 words per minute) or data entry (50-60 keystrokes per minute) required.
• Knowledge of medical terminology desired.
• Excellent communication skills verbal & written , interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills required.

All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.

EEO Employer F/M/Veteran/Disabled

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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