Patient Ambassador Job at UMMC HHS
Job Summary
This position is designed to manage and maintain the HCAHPS Program in the facility. This position acts as a liaison within the facility and environmental services for the patients in the Healthcare setting.
Qualifications
Must be engaged, friendly, outgoing, and willing to go the extra mile to serve our patient’s needs. Must be organized, dependable, and able to monitor trends and assess/implement action plans for HCAHPS Improvement.
DUTIES STANDARDS OF PERFORMANCE
HCAHPS Reporting Monitor HCAHPS Scores and assess current action plans for improvement. Provide the director with weekly HCAHPS reports with detailed review.
HCAHPS Monitoring Create reports and monitor trending to utilize in action plan implementation.
Patient Rounding Round on patients admitted within the last 24 hours. Goal in rounding is to assess current satisfaction levels after admit and educate the patient on expected service levels. Required to round on 80-100 patients daily.
Service Recovery Follow up with management daily to recover satisfaction with patient when satisfaction is less than excellent and ensure issues are resolved.
Daily Admit Round Tracking. Ensure linen quality is satisfactory, and report to Linen Utilization Manager concerning any quality issues.
AIDET Training and Reinforcement Respond to manager pages.
Guest Services Liaison Comply with HHS Safety programs and training.
Other Tasks Perform other tasks as assigned by department manager.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Shift availability:
- Day Shift (Required)
Work Location: One location
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