Job Title: Patient Care Coordinator: $16 - $18 / hour Benefits Offered: Medical , Vision, PTO Employment: 40 hours / week

Position Summary:

The role of a Brace Shop Technician is to work with patients referred to our business for the fitting and education of braces and other orthotic devices. This position is responsible for providing high quality patient care that includes the ability to communicate clearly and effectively over the phone and in-person, measuring and fitting patients with products prescribed by their physician, and maintaining an expert-level of knowledge around the products and services we offer. In addition to working with patients directly, this position must also work alongside internal Patient Care and Billing staff, Account Managers, as well as directly with Customer Account staff.

Duties and Responsibilities:

Patient Care Coordination

● Understand and execute a high-level patient experience with an in-depth understanding of products and fitting services● Understand and execute order tracking procedures● Schedule patient fittings and deliveries● Receives, resolves and/or routes incoming patient calls● Communicate effectively within internal staff to route patient/customer escalations

Document Management and Intake

● Understand how orders are received by Cade Medical and are intaken via Brightree work-flow systems● Scrub fax intake and properly enter new referrals in the system● Execute order flow from start to finish● Work with EMR systems to acquire medical documentation needed to bill claims

Physician Customer Service

● Maintain positive working relationship with physicians and their staff● Perform inventory audits and replenishment of account stock and bills

Brace Shop Facility Upkeep

● Ensure a clean, safe and aesthetically pleasing environment for all who comes through● Coordinating replenishment of office supplies with manager

General Duties

● Maintain a clean and tidy shared workspace● Complete training assigned in the requested time frame● Remain confidential and compliant in all patient matters in accordance to law● Perform all other appropriate duties as assigned by manager

Qualifications:

● Previous experience in customer service or patient services required● Must possess strong communication skills● Organizational skills and an attention to detail are required● DME and/or medical billing knowledge preferred● Must meet and maintain the ethics and standards of conduct and other requirements of all accrediting organizations, governance, and business relationships that Cade Medical does business with now and in the future

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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