Patient Care Coordinator
Job Description

This position is trained to perform administrative duties, including scheduling appointments, responding to patients, and compiling and recording medical charts, reports, and correspondence.

Ideal candidate will have excellent phone and communication skills
● Adept at integrating and learning new technology to increase efficiency and accuracy
● Very detail oriented. Excellent with follow through

Responsibilities
● Perform general office duties, such as answering telephones, communicating with patients/staff, taking dictation, and keeping the office organized.
● Schedule, confirm, and cancel patient appointments, with patients and clinicians.
● Speak with patients to complete documents, such as intake or insurance forms.
● Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
● Operate office equipment, such as voicemail system, document scanner, and computers (Mac products), and use word processing, spreadsheet, EMR, or other software applications.
● Maintain medical records, technical library, or correspondence files.
● Keep EHR client files organized and manage intake paperwork collection.
● Receive and route messages or documents to appropriate staff.
● Triage and process voicemails and patient portal messages, providing feedback and answers to patients and providers.
● Assume responsibility for maintenance of office equipment (printer, paper, filling office cups and treats, etc.)

Tasks
Including, but not limited to, the following:

● Respond to patient questions via email and phone
● Contact other offices, when needed
● Request records from outside entities
● Obtain forms, such as release of information
● Coordinate provider communication/patient updates
● Canceling appointments when patients are out of compliance
● Assisting team members, when necessary
● Collecting patient payments, when necessary
● Scanning paper documents into EMR

Wellspring Therapeutic Partners, LLC

Phone: (586) 846-4835, Fax: (586) 408-6485, wellspringtherapy.net

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Work setting:

• In-person
• Office
• Private practice

Ability to commute/relocate:

• Clinton Township, MI 48038: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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