Do you love building and maintaining positive relationships with patients and co-workers in an environment with a shared passion for exceptional patient care? Join our amazing dental practice and help us continue delivering outstanding care. We are looking for a full-time Patient Care Coordinator to join our team! Dental office experience is preferred but not required. Remote work is not an option for this position.

We are a state-of-the-art private practice located in Webb City, Missouri. We pride ourselves in going above and beyond to develop positive relationships with our patients and deliver outstanding care.

The following is a list of some of the characteristics that would make you wildly successful as our next team member:

• A phenomenal multi-tasker
• Warm and caring, quick with a smile to be easily seen and heard
• Hardworking
• Communicate well with patients and staff
• Outgoing personality and an open mindset
• Excellent communication skills
• Poised professional appearance
• Organized & systematic
• GREAT follow-through.
• Positive attitude and enthusiasm towards your work and teamwork.
• Ability to think outside the box and with little preparation.

PATIENT CARE COORDINATOR SCHEDULER’S DAILY DUTIES:

The scheduler side of the Patient Care Coordinator’s position provides a well-run scheduling flow for the dental office. They will ensure appropriate services are attached to the appointment. Keeping the schedule productive, filling openings, and confirming patients are aware of their visit. May also assist with general front office duties, including this generalized list of tasks:

OPENING DUTIES

• Review the schedule and make adjustments after checking voicemail and email.
• Prepare for the morning huddle and participate with the scheduled information.
• Ensure the reception area is clean, tidy, and stocked for our patients. (Throughout the day) Make sure supplies are stocked; if not, place an order with the office manager.

DAILY RESPONSIBILITIES INCLUDE:

• Greeting and welcoming patients to the practice.
• Taking patient photos and uploading the picture into the chart
• Being the first to answer telephones in a friendly, professional, and efficient manner.
• Checking patients in when they arrive.
• Assisting patients in filling out information forms.
• Scheduling, rescheduling, or canceling appointments as needed.
• Manage the schedule optimally and efficiently so that each patient receives the highest quality of dental care.
• Confirm the doctor’s schedule for the next day's appointments according to protocol.
• Check the patient quick-fill list to fill in cancellation and no-show appointment times.
• Oversee patient relations, handle patient complaints and help explain office policy to patients.
• Document in patient chart notes from phone or in-person conversations when appropriate.
• Accurately document and file patient information in compliance with HIPAA privacy and security regulations.
• Sort, organize and distribute mail.
• Prepare and distribute New Patient Gifts.
• Performing general office duties
• Photocopying
• Faxing daily reports
• Knowledge of the dental insurance game to help patients use and understand their benefits.

Patient Care Coordinator Requirements:

• High school diploma or GED.
• Working knowledge of general administrative practices.
• Good telephone etiquette.
• Exceptional organizational skills.
• Excellent customer service skills.
• Proven experience working in a dental office and sound knowledge of dental terminology is advantageous.
• Being proficient in dental practice management software (Eaglesoft) is a plus.

While our hiring process is competitive, we genuinely value the individuals selected to be on our team and do our very best to care for them and their loved ones. We hope you'll consider applying to be a part of the Four States Dental Care team for the reasons listed below.

As a valued team member, we will support and invest in you. We offer benefits such as medical, dental, vision, PTO, paid holidays, 401K after two years, and many others. We strongly believe in the value of our talented team, and we aim to foster an environment that engages both our team and patients.

If you are looking for an environment that values you, your excellent communication skills, team involvement, high energy, and development, our office is the place to be!

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work setting:

• In-person
• Private practice

Ability to commute/relocate:

• Ste P Webb City, MO 64870: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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