SUMMARY

The Patient Care Liaison has a unique role that provides integrated support to patients and the Stella Maris team by providing a hands-on approach to total quality patient care. As the organization expands, this position is considered essential to the growth and maintenance of the admissions function. A successful candidate for this role will have previous experience working in a healthcare setting and a desire to work at the forefront of business operations serving a diverse population. This candidate will also need to have a high degree of emotional intelligence to ensure that all job duties and responsibilities are conducted in a way that fosters a kind, compassionate, and client-focused experience.

DUTIES & RESPONSIBILITIES

• Answer incoming calls and questions regarding treatment options available to those seeking detox, inpatient, and outpatient services offered by Stella Maris
• Provide a compassionate and acceptance driven approach focused on consistently fostering a culture of kindness and welcoming
• Communicate daily with Intake staff on appointment times and schedule changes
• Input and update appointment times in the electronic calendar system
• Aid in appropriately rerouting client questions or referrals to outside organizations when needed
• Consult with the Director of Admissions and intake team on client related questions
• Greet and direct guests as they arrive to central intake at Stella Maris
• Complete screening questionnaires with potential clients and input data into the electronic system
• Report to the Director of Admissions for daily assignments and tasks needing to be completed
• Create and maintain a file management system that aids in the ease of the ongoing filing and organizing of screenings by month, year, and client status
• Understand and practice regulatory compliance through being familiar with standards and department/organization policies/procedures including, but not limited to: OSHA and HIPAA

REQUIREMENTS

• Minimum of one year of experience fulfilling duties in a healthcare administration function or similar position. Similar positions may include, Medical Billing Specialist, STNA or Receptionist.
• Basic knowledge of medical terminology, Outlook and Microsoft Word
• World-class customer-service/client-service experience (Consider this a concierge type role)
• Exceptional organizational and communication skills with an attention to detail
• Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills.
• Ability to sit for prolonged periods; moderate amount of walking, stooping and standing

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Covid Vaccinated

Education:

• High school or equivalent (Preferred)

Work Location: One location

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