General Description:
Under the general supervision of the Practice Manager, the Patient Coordinator manages the arrival and departure of patients seeking services at the practice. Patient Coordinator is responsible for providing excellent customer service and setting the tone for a patient’s visit. Patient Coordinator must effectively communicate with the patients, parents, and practice employees to collect patient information, schedule appointments, and relay information to practice employees. Patient Coordinator is responsible for gathering and entering all required patient information and ensuring that the information is on file and is accurate. They are to ensure that a patient has been set up correctly in the system and that practice employees have all necessary information to complete a patient’s treatment.

Job Responsibilities

Specific Responsibilities of the Job:

• Greet and welcome patients in person and via phone.
• Patient check-in and check-out
• Communicate with patients, parents, guardians, and visitors.
• Distribute and collect new patient paperwork.
• Update and enter patient information.
• Set up new patient files.
• Collect and set up patient insurance information.
• Collect copays and deductibles and record receipts when necessary.
• Schedule return appointments.
• Verify insurance eligibility.
• Distribute requested patient information.
• Provide referral information and communicate with referrals to schedule appointments as needed.
• Confirm patient appointments.
• Builds a productive patient schedule.
• Appropriately reschedules appointments when necessary.
• Maintains flexibility regarding scheduling changes, communicating changes to patients, and team members
• Coordinate the completion of all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms) as part of the pre- and post-visit in accordance with legal and risk management compliance, i.e. HIPAA.
• Attend and participate in team meetings.
• Other duties as assigned.

PERSONAL CHARACTERISTICS:

• High standards for integrity, honesty, professionalism, and work ethic.
• Commitment to service excellence.
• Ability to work independently while demonstrating excellent organization and follow through.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Ability and willingness to move with purpose and a strong sense of urgency.
• Self-motivated, positive, and enthusiastic.
• Self- starter with a strong desire to exceed expectations and capable of supporting a team to achieve successful results.
• Maintains confidentiality discretion.
• Ability to effectively work in collaboration with others to achieve business objectives.
• Willing to grow and be challenged.

Required Skills and Qualifications

Required Knowledge, Skills, and Abilities:
Job Requirements:

• Skilled in organizing resources and establishing priorities.
• Ability to communicate effectively, both orally and in writing.
• Ability to maintain quality, safety, and/or infection control standards.
• Skilled in all dental insurances, billing and business operations a plus.
• Skilled in the use of computers, window-based operating environment.
• Able to demonstrate basic understanding of treatments/contracts/financial terms.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Identifies and resolves problems in a timely manner.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Ability to meet OSHA, CDC, ADA and HIPAA standards.
• Bilingual required.

Education and Experience:

• Minimum of High School Diploma or GED.
• Minimum of 1 year of experience working in a dental or medical practice preferred.
• Current CPR certification or ability to obtain within 30 days of hire.
• Current TB screening as required by the state.