Join VillageMD as a Patient Outreach Specialist Hybrid Remote in Phoenix, AZ

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for a Patient Outreach Specialist, to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

The Patient Outreach Specialist is a strategic part of the Marketing team and will be highly involved with establishing care for new patients. Outreach will be mostly over the phone and in person at times in effort to educate on the unique benefits of becoming a patient at Village MD. This is an excellent career opportunity for ambitious entry level professionals to learn patient outreach in a fast-paced value-based care healthcare environment. We are growing rapidly, and it is an exciting time to join!

How you can make a difference:

• Reach out to newly acquired practices to educate on the unique benefits of becoming a patient at Village MD.
• Reach out to unengaged patients, who we have not heard from in a while, to assure they come in for their preventative care visits and to help establish consistent patterns in their care.
• Manage inbound calls from prospects who are interested in becoming new patients at Village Medical. Inform and articulate the unique benefits and value of making Village Medical their primary health care provider.
• Make calls to prospective patients whom we have met at community events or have responded to marketing activities in the past to educate them on the benefits of becoming a Village Medical patient.
• Managing a pipeline of unengaged patients and prospects, logging current call activity, and making sure you are following up. with multiple touch points.

Skills for success:

• You have high emotional intelligence, the ability to forge meaningful relationships of trust, on the phone or in person.
• You are passionate about working for a company who is making a different in the world of primary care.
• You are experienced performing consistently with a sense of urgency, attention to detail, and a commitment to doing what you say you will do.
• You are solution-oriented and have a passion for being hands-on in problem-solving and execution.
• You are self-starting and maintain a high sense of urgency and accountability in delivering measurable results.

Experience to drive change:

• Strong skills in relationship building in effort to engage warm leads.
• High school diploma required.
• Proficient PC skills.
• Experience in health care and/or health insurance preferred.
• Familiarity with customer relationship management CRM systems or an EMR preferred.
• Consumer sales experience or similar experience in community outreach function preferred.
• Comfort with ambiguity and ability to proactively structure work and problem solve independently.
• Fluency in English is required. Fluency in Spanish preferred.

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Explore your future with VillageMD today.