Who we are. TCA Health, established in 1970, is a federally qualified health center, whose mission is to improve health outcomes by providing high-quality, barrier-free, personalized health care for our community. We employee highly trained professionals in family medicine; obstetrics and gynecology; pediatrics; oral health and dentistry; behavioral health; clinical social work services; case management; nutritional counseling; health education; and community outreach.

POSITION SUMMARY

The Patient Service Representative is responsible for processing and updating patient’s information, schedule appointments and organizes the front desk to ensure a proper and efficient process as possible. The Patient Service Representative must greet all patients and clients in a professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES (included but not limited to the following);

Check-In

Greets patients and visitors, determining their needs, and directs them accordingly.

Provide new patient’s information sheets and ensure completeness and accuracy.

Processing necessary documentations with reference to registration, insurance verifications and initial fee collection and routing to the appropriate clinic, personnel and/or department. Verify patient’s insurance status on established patients in the system and verify by way of Ecare, Medifax, or phone. Notes insurance status on the super bill (i.e., Cash, Medicare, Medicaid, BCBS, etc.).

Enters and maintains demographic data for patients in Health Pro (patient data base system) and attach a copy of patient’s insurance information, ID and/or claim for to the super bill.

Assists clients in the completion of necessary forms for registration and medical records requests.

Collects co-payments during patients check-in with the PSR.

Ensures the client receives quality and professional customer service throughout the duration of their visit.

Telephone Management

Proper telephone etiquette must be practiced at all times.

Handles incoming phone calls; answers questions, gives information, directs calls and takes messages.

Return patient messages for scheduling appointments.

Appointment Scheduling

Schedule physician appointments and retrieve appointment list for the next business day for front desk and medical records.

Makes and checks off appointments as directed by physician guidelines. Cancels and reschedules appointments as necessary.

Print appointment schedules for nurse and physician “check-off”.

Call to remind patients of their scheduled appointments the day before appointment.

Check-Out

Schedule patient’s next appointment.

Collects fees for patient’s when lab work is needed and process payments on balances.

Organize super bills in insurance order ensuring none is missing.

Compares super bill count to the number of patient’s on the sign-in sheet.

Process charge entry and maintain client confidentiality.

Miscellaneous Duties

Prepares front desk area for the beginning of the next business day.

Takes the initiative to find ways to improve the organization: 1) improve efficiency; and 2) improve customer service.

Back-up other front office and back office personnel by helping them with their workload.

Capable of dealing tactfully and effectively with patients, visitors, staff, and physicians.

EDUCATION AND EXPERIENCE

High School or G.E.D. with courses in Typing. Experience in customer service and medical billing required. Knowledge of Health Pro and GE Centricity computer software, preferred.