Position Description:
Welcome to the Applicant Portal for Cooper Green Mercy!

Located in the vibrant and historic city of Birmingham, Cooper Green is an ambulatory care facility dedicated to serving the residents of Jefferson County. By visiting this website, you’ve taken the first step toward a fulfilling future.

Our vision: Be the choice for care in our community.

Our mission: Serving all residents of Jefferson County, Alabama, through respectful, comprehensive, patient-centered care to achieve optimal health and a higher quality of life, regardless of ability to pay.

Commitment to Diversity: Cooper Green Mercy Health Services Authority, an affiliate of UAB Health System is an ambulatory care clinic that strives to provide an environment where our patients, employees and providers have a sense of belonging, dignity, and respect. We are committed to improving the health and lives of those we serve. We will act with intentionality to innovate, attract a workforce that represents the community we serve, invest in our community, and educate our workforce to be culturally competent and socially responsible.

We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Cooper Green.

GENERAL SUMMARY

The Patient Services Coordinator will work and coordinate with over 12 pharmaceutical companies to qualify patients for their prescription assistance programs. Coordinates certain aspects of patient services, including answering patient inquiries regarding status of medication deliveries, applications verbally or in writing, disseminating information relating to pharmaceutical companies changes and updates, and maintaining patient records.

KEY RESPONSIBILITIES

Identify community take back and disposable programs and or resources for medications disposal.

• Verify patient’s income, demographics.
• Responsible for verifying expirations on medication deliveries.
• Responsible for keeping a log of medication deliveries, pickups and overstocked medications.
• Responsible for auditing patients files to ensure compliance of PAP program and pharmaceutical criteria.
• Receive and route messages and documents as needed.
• Receive, log, monitor and properly store medication deliveries daily.
• Build and maintain working relationships with the social work team and providers within CGMHSA while effectively processing patient applications for prescription assistance program.
• Perform responsibilities within the realm of patient service coordinator as needed, and other duties as assigned to assist in the operation of CGMHSA.
• Consistently protects patient’s privacy, rights and confidentiality.

CRITICAL KNOWLEDGE/SKILLS

• Knowledge of pharmaceutical companies and medications commonly used.
• Knowledge of community related resources, programs and agencies related to medications.
• Knowledge of Microsoft office to include word, excel, power point.