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Patient Services Representative - Float Job at Good Shepherd Rehabilitation Network

Good Shepherd Rehabilitation Network Allentown, PA 18103

Job Information

  • Date Posted
    2025-09-11
  • Location
    Allentown, PA 18103
  • Job Title
    Patient Services Representative - Float
  • Gender
    Both

Good Shepherd Rehabilitation Network has an immediate need for a per diem Patient Services Representative to cover the following areas:

Allentown, Bethlehem & Easton OR Pottsville, Hamburg, Blandon, Kutztown, Fogelsville and Schnecksville

  • JOB SUMMARY
      Enhances clinicians effectiveness by providing information management support, answering and triaging phone calls, scheduling and providing patient care related information.
  • ESSENTIAL FUNCTIONS
      Office Skills
      • Effectively and efficiently schedules patients’ visits
      • Greets patients & visitors
      • Assists with answering & triaging referral telephone calls
      • Utilizes patient EMR system
      • Maintains daily statistics
      • Collect and verify insurance information for new and existing patients who have a change in insurance during course of care
      • Attains correct benefit information from insurers
      • Obtain authorization for necessary services from insurers for patient
      • Register patients,
      • Assists in obtaining patient satisfaction surveys
      • Performs other duties as requested
      Documentation
      • Accurately copy record when requested
      • Accurately track the need for insurance reauthorizations for patients
      • Maintain accurate chart order, fax/file when indicated
      Team Effort
      • Identifies work unit issues & implements solutions
      • Orients new staff
      • Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)
      • Shares knowledge with others
      • Embraces change and promotes a positive work environment
      • Demonstrates management skills by prioritizing, organizing and completing job responsibilities.
      PROTECTS CUSTOMER AND ORGANIZATION INFROMATION
      • By keeping information confidential, following Good Shepherd’s policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.
  • QUALIFICATIONS:
      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        Education
        • High School Diploma required
        • Associate's Degree preferred
        Work Experience
        • 1-2 years of experience in an administrative position with computer skills required
        Licenses / Certifications
        • N/A

Location: Good Shepherd Rehabilitation · Orthopedics - Physical Therapy
Schedule: Per Diem, Day / Evening Shift, Variable



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