About Us:
Liberty Resources Integrated Health Care is looking for a Patient Support Representative to join the staff of the Integrated Health Care team. Integrated Health Care is a collaborative, multi-disciplinary team of primary care and mental health professionals, including social workers, marriage and family therapists, licensed mental health counselors, psychiatrists/nurse practitioners and registered nurses. We pride ourselves on our collaborative and supportive team atmosphere.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

$1,000 Sign On Bonus!

Position Summary:
The Patient Support Representative coordinates the scheduling of Health Monitoring Appointments, as requested by RN or referral, and acts as a liaison between Prescriber Team and other care team members regarding patient needs and outcomes.

Job Responsibilities:

• Responsible for centralized scheduling for MD and other prescribers, and managing scheduling changes
• Answer phone lines and respond to general inquires and faxing review, sending and loading into EHR system
• Communicate significant clinical information to other health care professionals as necessary, send records as necessary to coordinate care
• Prepare patient record information for physician referrals
• Communicate in a tactful and professional manner test results to patients and schedule follow-up visits if indicated
• Prepare patient record information for physician referrals
• Toxicology Testing prepping and administration
• Notify clinic administration of staff absence per attendance policy and rotate coverage (including Liberty Resources reception) when needed
• Attend and actively participate in Clinical Staff meetings and in-services
• Participate in cultural diversity training and team meetings
• Maintain patient confidentiality
• Perform other duties as assigned

Cultural Competence:

• Shows respect for the inherent dignity of every human being, whatever their age, gender, religion, socioeconomic class, sexual orientation and ethnicity.
• Acknowledges personal biases and prevents these from interfering with the delivery of quality care to all persons
• Accepts the rights of individuals to choose their care provider, participate in care, and refuse care

Qualifications:

• One year college/technical school or High School diploma (equivalent) with one year relevant experience.
• Strong organizational skills, ability to manage competing priorities, and ability to use good judgement in problem solving.
• Knowledge of medical procedures and medical terminology, and ability to effectively use an electronic medical record.
• Ability to work collaboratively with a multidisciplinary team
• Excellent oral and written communication skills
• Ability to work in a fast-paced outpatient family and behavioral health clinic environment

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

Liberty Resources cares about your safety. We are following all CDC guidelines to ensure safety for clients, families and employees.

Welcome to Wholehearted Health!


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