Payment Posting and Credit Supervisor Job at American Vision Partners
Company Intro:
At
American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!
Overview:
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!
As a
Payment Positing and Credit Supervisor, you will supervise the payment posting team and will be responsible for ensuring that all payments and denials are posted accurately and in a timely manner.
Responsibilities:
- Oversees and sometimes performs the job duties of subordinate positions when needed.
- Monitor designated team’s daily cash reconciliation and report of payments posted to ensure that all batches posted daily correspond to the amount of electronic and live checks deposited; assures that variances are corrected in a timely manner.
- Supervises the team that accurately posts transactions (payments and adjustments) from various sources on a daily basis. Payments sources include Electronic Remittances, paper checks and EOB’s, patients, collection agency, capitation plans, Care Credit and Patient Portal.
- Responsible for ensuring credit balances are refunded in a timely and accurate manner. Supervises team that is responsible for credit resolution.
- Monitor and manage key performance indicators and data for department, and provide reporting and action plans for improvement.
- Maintains positive leadership and gives frequent performance feedback, and encourages two-way participation and ideas.
- Coaches established employees when needs are identified, holding employees accountable for results through coaching and development of action plans.
- Supervises the team to ensure adherence to the department’s payment reconciliation process to ensure meet or exceed productivity standards in the completion of daily assignments and accurate production.
- Participates in the review and hiring process for each team member.
- Prioritizes work to maximize turn-around time.
- Supervises the team to ensure maintenance of an error rate in accordance with departmental policy.
- Makes changes to demographic information as necessary in order to produce a clean patient statement.
- Answer and respond to external and internal phone calls in a timely manner.
- Check and respond to emails in a timely and professional manner.
- Performs all other assigned duties.
- High School diploma or equivalent
- 5 years medical billing experience, cash applications experience preferred
- Ophthalmology background desired
- Minimum 2 years in a leadership role
- Previous NextGen PM Experience Preferred
- Supervisor and leadership experience.
- The ability to lead and motivate a team.
- Strong background and experience in Revenue Cycle Management.
- Active knowledge of CMS guidelines, contracted insurance guidelines and coding policies.
- Demonstrated computer literacy
- Well-organized with attention to detail
- Ability to read and understand oral and written instructions
- Excellent math skills
- Ability to establish and maintain effective working relationship with team members, clinic staff, payers and patients.
- Professional customer service skills.
- Have a desire and dedication to work with self-discipline.
- Maintains the strictest confidentiality: adheres to all HIPAA guidelines and regulations.
Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
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