Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) PBX Operator today with HCA Florida Palms West Hospital.

Benefits

HCA Florida Palms West Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) PBX Operator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The PBX Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. Duties Include but are not limited to:

• Answers multiple incoming telephone lines
• Obtains necessary information and transfers calls to correct extensions
• Provides information to callers as appropriate
• Performs overhead paging
• Monitors all alarms located in PBX and notifies appropriate personnel, as required
• Responds quickly and accurately to emergency situations as required, remaining calm.
• Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assist with maintaining cleanliness, safety and security of the PBX area.
• Maintains confidentiality, security and integrity of patient and organizational data.
• Ensures release of information is consistent with all privacy policies.

• Orients and mentors new staff members.

What qualifications you will need:

• Related experience strongly preferred
• Experience in customer service position
• Previous PBX experience in a medical setting is desirable
• Ability to perform calmly, competently and quickly in emergency situations
• Customer service abilities

• Ability to perform work that requires frequent standing, bending, reaching and some lifting

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

HCA Florida Palms West Hospital is a 204-bed facility in Palm Beach County. We offer preventative and elective programs and surgeries. We are an Agency for Health Care Administration (AHCA) Primary Stroke Center. HCA Florida Palms West Hospital has emergency services, a dedicated New Life Center and a Level II NICU. We have a full-service Children’s Hospital. Services include outpatient rehabilitation, an aquatics center, orthopedic spine center, robotics, and interventional radiology. HCA Florida Palms West Hospital is located on a 94-acre campus in Palm Beach County. The surrounding areas include Wellington, Royal Palm Beach and Loxahatchee. Wellington is known for its parks and quality schools. Royal Palm Beach and Loxahatchee are known for their large acreage parcels, new homes, and equestrian community. We invite you to explore career opportunities with us at HCA Florida Palms West Hospital. Join our team of top healthcare professionals while enjoying all Palm Beach County has to offer.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.