PBX Operator

ESSENTIAL FUNCTIONS: Performs PBX operations for the Public Building Authority including answering and routing telephone calls, maintaining updated tenant office and telephone information in a database.

ADDITIONAL JOB FUNCTIONS: The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

1. Answers department incoming phone calls. Gives information, transfers calls as appropriate or takes messages and routes to appropriate individual.

2. Answers maintenance hotline incoming phone calls. Enters work orders in CMMS, notifies appropriate personnel and updates requester as needed.

3. Prepares outgoing mail and correspondence, including e-mail and faxes.
4. Generates and types correspondence, memoranda and documents for the Director of

Engineering and for Maintenance Department managers and supervisors. Types and proofreads for typographical and grammatical errors; edits or revises as needed. Types director’s handwritten notes.

5. Uses departmental computerized maintenance personagement system as required.
6. Track projects for construction workerager using project management software and databases.
7. Files, retrieves and duplicates documents. Organizes and maintains files and records management and retention systems for the Maintenance and Engineering Department.
8. Maintains updated documents, information and copies for construction and renovation projects managed by the Construction Workerager, including invoice and contract tracking and processing. Coordinates with the Property Development Department when necessary.

9. Duplicates correspondence, documents or other printed material.
10. Generates and types statistical reports and spreadsheet information.
11. Prepares office and directional signs in compliance with City County Building procedures.
12. Interacts with tenants at PBA owned or managed facilities as required.
13. Greets office visitors and provides information.
14. Assists with special projects as required.

MINIMUM TRAINING AND QUALIFICATIONS:

1. High school diploma or general education degree (GED).
2. Three years related experience in a comparable administrative office function.
3. `Two years work related experience in one of more of these fields: maintenance, construction, or facilities management.

PHYSICAL REQUIREMENTS: The employee is regularly required to:

1. Sit for extended periods of time.
2. View and focus on a computer monitor for extended periods of time.
3. Use hands and fingers and have dexterity to manipulate machines and equipment.
4. Type at least forty (40) words per minute accurately.
5. Talk and hear in normal range.

SALARY:

DEADLINE:

If you need reasonable accommodations to complete an application or for an interview, please contact the Department of Human Resources. Some accommodations take several days to arrange. Please notify us early to make the arrangements

Non-discrimination: Knox County prohibits discrimination in employment on the basis of race, color, sex, age, religion, national origin, and disability status.

Job Type: Full-time

Pay: From $14.82 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Knoxville, TN 37902: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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