Job Title: Personal Banker

Hours: Monday-Thursday 8:45 am - 5:30 pm, Friday 8:45 am - 6:30 pm, and rotating Saturdays 8:45 am - 2:45 pm (with a day off during the week).

Salary Range: $48,400 - $73,150 per year, which is base pay. Compensation will be based on candidate qualifications.

Job Scope/Duties: Responsible for performing a broad variety of member services such as opening and closing accounts, including certificate and IRA accounts both on-site and remotely. Provides counseling and conducts professional interviews with members requesting consumer and real estate loans. Advises members of policies, rates and terms. Processes consumer loan applications and originates real estate loan applications, including reviewing and analyzing applications and supporting documents as appropriate. Primary contact for members in providing application status and necessary documentation. Books consumer loans, disburses funds appropriately and explains loan documents and approved loan terms. Completes member requests for automobile loan modifications. Assists members with bookkeeping and checking account problems. Counsels and answers member questions regarding all Credit Union services and performs a variety of account maintenance. Assists members with questions or problems and refers as appropriate. Attends to miscellaneous transactions for members such as wire requests, redemption of bonds, teller transactions and other duties as assigned. Stays informed of all products, services and operational procedures. Cross-sells all products and services. Supports other branch locations and provides assistance to Star One's Call Center and Account Services Department as needed. Supports community and business development efforts.

Experience/Minimum Education Requirements: Minimum of 2-4 years of current and relevant experience within a financial institution, preferably in deposit and lending departments. Requires an Associate’s degree in Business Administration, Accounting, Finance or the equivalent level of education/experience. Sales experience in a branch environment is preferred. Required to register as a Mortgage Loan Originator (MLO) and obtain a Notary designation.

Knowledge/Skills/Abilities: Must be well versed in Credit Union practices, regulations, policies and procedures. Requires excellent customer service skills, strong written and verbal communication, and knowledge of Microsoft Office applications. Ability to use video conferencing software and provide support to customers with this technology. Fosters and maintains a strong service culture by providing friendly, courteous and exceptional customer service. Ability to work in a fast-paced group environment and handle multiple tasks and priorities. Strong team player with the ability to work in a diverse group or as an individual contributor. Must be flexible and able to work different schedules as needed.

MUST HAVE GOOD CREDIT.
We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

Job Type: Full-time

Pay: $48,400.00 - $73,150.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
COVID-19: At Star One, the health and safety of our employees and members is our number one priority. We follow all of the Santa Clara County protocols.

Ability to commute/relocate:

• Cupertino, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Personal Banker: 2 years (Required)

Work Location: One location

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