Physical Security Operations Center Operator Job at Retail Business Services
Address: USA-MD-Columbia-7156 Cradlerock Way
Store Code: Asset Protection (2764226)
Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// www.retailbusinessservices.com .
Position Summary:
Monitor all Brands’ retail locations to include approximately 2780 open and dark stores, 12 Distribution Centers and 7 corporate office facilities, for fire alarms, intrusion alarms, refrigeration alarms. Dispatch Police, Fire Department or company Asset Protection personnel as required. Support Brands with safe programming, safe overrides, and after-hours engineering/Maintenance issues as needed. Act as central information hub for natural and man-made disasters, after-hours calls and emergency situations. Complete reports and record actions taken during incidents reported to the Central Station. Effectively communicate and disseminate information to proper authorities and company personnel. Maintain U.L. certification and access control systems.
A Day in the Life:
All Operators have a LEAD who is there to answer questions and assist as needed
Teamwork is a necessity as all Operators lean into each other to protect and support our brands from a Physical Security perspective.
Safe and clean working environment in an advanced technological facility.
Principle Duties and Responsibilities:
Utilize and maintain automated monitoring equipment for fire and intrusion alarm signals received from company owned buildings 24/7/365.
Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion.
Serve as central information hub for Brands for after-hours calls/situations and emergencies.
Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions (Disaster Tracker).
Respond to sensitive issues with strict confidentiality.
Identify and communicate or resolve potential security and safety issues at corporate or retail locations.
Update/enter PIN codes.
Convey professionalism and positive attitude when interfacing with general public, associates, vendors, local/state/federal officials.
Maintain key systems. Process orders, and make keys as needed for all facilities including Real Estate department properties.
Remote training and assistance of store management for alarm systems.
Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed.
Remotely program alarm panels.
Coordinate service calls on all retail Loss Prevention related equipment (CCTV, alarm systems, safes, locking systems). Verify retail CCTV shots. Provide safe overrides and programming of key fobs.
Basic Qualification:
1-2 Years experience in similar field (preferred)
High School Diploma
Professional Telephone manner
Ability to analyze raw data and make decisions
Aptitude to learn complex software/programs
Ability to work Nights, Weekends, Holidays as needed
Ability to multi-task and work well under stressful situations
Able to pass drug and background screen
Highly dependable
#LI-SM1 #LI-Onsite #IND
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.
Job Requisition: 271298_external_USA-MD-Columbia_12122022
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Store Code: Asset Protection (2764226)
Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// www.retailbusinessservices.com .
Position Summary:
Monitor all Brands’ retail locations to include approximately 2780 open and dark stores, 12 Distribution Centers and 7 corporate office facilities, for fire alarms, intrusion alarms, refrigeration alarms. Dispatch Police, Fire Department or company Asset Protection personnel as required. Support Brands with safe programming, safe overrides, and after-hours engineering/Maintenance issues as needed. Act as central information hub for natural and man-made disasters, after-hours calls and emergency situations. Complete reports and record actions taken during incidents reported to the Central Station. Effectively communicate and disseminate information to proper authorities and company personnel. Maintain U.L. certification and access control systems.
A Day in the Life:
All Operators have a LEAD who is there to answer questions and assist as needed
Teamwork is a necessity as all Operators lean into each other to protect and support our brands from a Physical Security perspective.
Safe and clean working environment in an advanced technological facility.
Principle Duties and Responsibilities:
Utilize and maintain automated monitoring equipment for fire and intrusion alarm signals received from company owned buildings 24/7/365.
Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion.
Serve as central information hub for Brands for after-hours calls/situations and emergencies.
Receive initial call and coordinate response to emergencies including robbery, bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions (Disaster Tracker).
Respond to sensitive issues with strict confidentiality.
Identify and communicate or resolve potential security and safety issues at corporate or retail locations.
Update/enter PIN codes.
Convey professionalism and positive attitude when interfacing with general public, associates, vendors, local/state/federal officials.
Maintain key systems. Process orders, and make keys as needed for all facilities including Real Estate department properties.
Remote training and assistance of store management for alarm systems.
Direct calls, locate resources, and coordinate responses, inform/update/follow up as needed.
Remotely program alarm panels.
Coordinate service calls on all retail Loss Prevention related equipment (CCTV, alarm systems, safes, locking systems). Verify retail CCTV shots. Provide safe overrides and programming of key fobs.
Basic Qualification:
1-2 Years experience in similar field (preferred)
High School Diploma
Professional Telephone manner
Ability to analyze raw data and make decisions
Aptitude to learn complex software/programs
Ability to work Nights, Weekends, Holidays as needed
Ability to multi-task and work well under stressful situations
Able to pass drug and background screen
Highly dependable
#LI-SM1 #LI-Onsite #IND
Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com.
Job Requisition: 271298_external_USA-MD-Columbia_12122022
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.