Position Summary

Supervise, plan and organize physician office staff, training and staff schedules. Coordinate with providers and hospital staff. Provides a quality customer service experience to patients who receive clinic or hospital services.

Position Accountabilities

Maintains established departmental policies and procedures, objectives, quality and performance improvement programs, safety, and environmental and infection control standards. Ensure clinic staff are aware compliant with these policies and procedures.

Maintains the computer-based tracking system and compiles the required reports and records.

Makes appointments, posts payments and provides receipts/insurance information to patients as required. Responds promptly to patient inquiries and requests.

Maintains strict confidentiality of information, internally and externally, with a working knowledge of HIPAA compliance.

Understands work priorities with the ability to manage multiple tasks and complete activities in an appropriate and timely manner.

Maintains harmonious relationship with all NHS departments and co-workers providing support and assistance to staff to ensure quality customer service.

Provides direction and assistance to the registration associates regarding revenue cycle billing procedures and customer service expectations.

Provides direction to clinical support staff regarding policies and procedures, customer service expectations, charge entry and documentation.

Monitors assigned competencies for staff and ensures they are completed in a timely manner.

Assists with clinic operations in the absence of necessary staff due to call-ins or turnover. May be required to complete Registration Associate duties and/or Medical Assistant duties to include providing direct patient care as needed.

Ensures that the Clinic functions run smoothly and efficiently by overseeing staff and expediting solutions to problems.

Assists with implementing processes that decrease denials and increase revenue.

Submits employee time edits for review to the Director or Vice President. Track time and attendance for employees.

Understands clinical and financial process interactions. (Medical Necessity, ICD-10 Coding and CPT Coding Guidelines)

Monitors provider documentation and charges to ensure they are completedin a timely manner and communicates information with providers.

Demonstrates ability to use independent judgement and reach appropriate decisions with support and feedback from the Director.

Reviews applicants and schedules interviews for approved positions with oversight from the Director.

Communicates with providers to ensure compliance with documentation requirements (charts are closed in a timely manner, coding and billing is accurate, Meaningful Use and other quality measures are addressed sufficiently in documentation).

Communicates provider, employee and patient issues with the Director and/or Vice President..

Maintains orderliness and cleanliness of work areas.

Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

Performs other related duties as assigned or requested.

Minimum Education - High School or equivalent

Management Experience - Excellent human relations and oral/written communication skills Previous physician office or

Gastroenterology experience preferred