Practice Manager Courthouse

Fahrenheit Advisors is assisting our client, Nilsen Eye Care, in the search a Practice Manager to join their team. Reporting to the COO and managing physician partners, this position is based out of Richmond, VA. This position will be on-site, mainly at the Courthouse Road location.

Seeking an individual with both people and operational management experience and someone who would enjoy being part of a practice that continues to grow and thrive.

The Practice Manager is primarily responsible for leading office operations including maintaining a culture of customer service, teamwork, and positivity. Day to day operations oversite includes optical, front office, and clinic operations including scheduling, staffing and patient satisfaction. The Practice Manager position is a key part of the management team supporting the practice with technical expertise, enthusiastic leadership, and a desire for continuous improvement.

The Practice Manager assists in making sure each patient has an exceptional experience and promotes an environment where every patient will truly “See the Difference Caring Makes.”

Duties:

• Seek and identify ways to grow the practice while maintaining a high level of patient care.
• Provide management oversight for departments including front desk, technicians, and optical to ensure proper work habits, training, and consistency in patient care.
• Create, analyze, and provide updates on statistics related to the operation of the office, ensuring the office is working at capacity and identifying missed opportunities.
• Provide Human Resources support for policy management, recruiting, benefits and employee relations including scheduling and payroll management.
• Resolve administrative issues and keep lines of communication open with staff to ensure high employee morale and a professional, healthful practice atmosphere.
• Ensures coordinators are properly managing staff and resources to ensure staff meet the requirements of their positions daily.
• Monitors front office operations from patient intake through checkout including communications, referrals, insurance verifications, and charts to ensure patient processes are completed.
• Monitors patient care systems for technician group including paging, pre-testing, contact lens fitting and ordering, retinal photo capture rates and supplies to ensure efficiency, accuracy, and patient satisfaction.
• Monitors patient care systems for optical group including paging, capture rates, inventory, lab concerns, supplies and product availability to ensure opticians have the resources for smooth operations, precision fittings, and patient satisfaction.
• Understands and manages HIPPA and OSHA compliance and processes to ensure they are followed throughout the office.
• Manages office physical space including maintenance concerns.
• Prepares and conducts consistent staff reviews to facilitate growth and training needs for individual team members along with providing improvement plans as needed.
• Manages and implements employee scheduling processes to ensure full coverage and support for the front desk, optical and the clinic.
• Assists with recruiting for vacant or new positions and provides onboarding experience to ensure all employees have the resources needed to begin a successful career.
• Understands and manages HIPPA and OSHA compliance and processes to ensure they are followed throughout the office.
• Maintains positive attitude of cooperation, self-motivation, courtesy, and professionalism to support patient satisfaction and employee relations.
• Serves as point person for questions, recognizing when to consult others, and facilitate answers to provide factual assistance to the staff and patients.
• Orders office supplies and ensures optimization of optical products and inventory to meet the needs of the office and patient satisfaction.
• Follows and sets an example of core values to promote the internal and external coworker and customer service relationships.

Qualifications

• Excellent communication skills
• Ability to multi-task and follow through to completion fast moving environment.
• Critical thinking to solve problems and has an insatiable appetite to improve daily processes.
• Technology savvy with excellent written/oral communication skills and the ability to communicate effectively at all levels.
• Ideally 5+ years supervisory/management experience
• Ability to handle confidential issues discretely.
• Outstanding organization and time-management skills

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you now (or in the future) require sponsorship to work in the U.S.?
• Why does this particular position appeal to you?
• Are you commutable to the job location and if not, are you open to relocation that could have you here in the next 60 days?
• What is your target salary range (must complete this question to be considered)
• Please provide your availability for an interview over the next few weeks

Work Location: One location

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