Production Coordinator

Hours: 8:30am-5:30pm with overtime as needed

• Scheduling for sheeter machine and ability to handle scheduling quickly and timely
• Maintain schedule for production
• Calculate production and waste on each job
• Report daily to management production reports
• Collaborate with sheeter operator, warehouse, outside sales and customer service
• Quote custom sizes to customers in a timely fashion
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
• Manage large amounts of incoming calls and emails
• Open and maintain customer records and update account information
• Maintain end-to-end tracking of vendor purchased orders, process deliveries and customer invoices
• Source and recommend alternative products from an established vendor network for non-inventoried items
• Initiate regular customer contact with offers of special priced items.
• Perform other duties as assigned.

Minimum Education

• High school diploma, or equivalency

Minimum Experience

• 3+ years' experience in a customer service, buyer, or purchasing role, or similar position
• Track record of over achieving sales goals
• 3+ years' experience of data entry and/or report running
• 2+ years' experience planning/coordinating
• 2+ years' experience scheduling paper sheeting/converter, or related equipment preferred

Minimum Knowledge, Skills, & Abilities

• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software as well as analysis software
• Strong phone contact handling skills and active listening
• Ability to follow work procedures
• Strong math skills

Company benefits include medical, dental, vision life insurance, and 401k plan. Employees will accrue two weeks’ vacation each year at a rate of 3 1/3 hours per pay period (subject to a maximum cap), 6.5 days of sick leave per year, 10 paid holidays throughout the calendar year, and eligibility to participate in an incentive program

Kelly Spicers is an equal opportunity employer and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability (mental or physical), pregnancy, status as a parent, family medical history, genetic information, political affiliation, military service/protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. We will consider for employment, qualified applicants with criminal histories, consistent with the requirements of applicable federal, state, or local agencies.

Please refer to the following websites if you would like more information on:

EEOC: Know Your Rights:

chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Pay Transparency Nondiscrimination Provision:

https://kellyspicers.com/wp-content/uploads/2021/10/PAY-TRANSPARENCY-NONDISCRIMINATION-PROVISION-KELLYSPICERS-2019.pdf

E-Verify

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please refer to the following website: https://www.e-verify.gov/employees'

Job Type: Full-time

Pay: $26.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Work Location: One location

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