Background

About Us

IFEL was launched in 2002 as an independent not-for-profit organization. With a $25,000 planning grant from the Prudential Foundation and strategic alliances with NJIT Enterprise Development Center and Rutgers-Newark, IFEL embarked on a mission to develop a replicable business support model that would best serve the growth needs of small and minority- and women-owned businesses in Newark. During the planning phase, we developed our program model and operating procedures, established an internet presence and launched limited program services. In 2003 we received 501(c)(3) status from the IRS. In 2004, IFEL received funding from The Prudential Foundation, PNC Bank, Wachovia Foundation, and PSEG as founding contributors to our pilot effort. September 2004 marked the launch of IFEL program services. Following the conclusion of a successful pilot program season, IFEL launched the 2005-06 program season with expanded outreach and program services.

Title: Program Coordinator

Reporting Relationships:

This position reports to: Director, Volunteer Programming

Objective of this Position:

The Institute for Entrepreneurial Leadership is a team-based supportive environment in which all employees are actively engaged in promoting the vision and development of the organization.

The Program Coordinator provides support to the Volunteer team and is responsible for all aspects of logistics and administrative tasks related to the execution of IFEL programming. Success will be measured in part by the increase in program participant success metrics and participant satisfaction.

Position Requirements

The Program Coordinator’s judgment, tact, and diplomacy are integral to the success of the position as the position may require knowledge of highly confidential and sensitive information. The Program Coordinator must be (or have):

• Able to work independently in a fast-paced environment and be able to complete tasks on time.
• Motivated, detail-oriented, problem solver with strong interpersonal communication skills. This position requires strong computer and internet proficiency.
• Reliable access to a desktop or laptop computer, stable high-speed internet, and video conferencing with working video and audio are required.
• Ability to travel, at IFEL’s expense, to the IFEL annual event or team meetings as required and as safety measures allow·

Duties and Responsibilities

This position requires a person with energy and creativity who is passionate about our mission and the audience that we serve. The Program Coordinator will act in accordance with the organization's principles described in the employee manual. This position will be in charge of carrying out the duties and responsibilities related to the successful execution of IFEL programming and services.

This position is responsible for the following:

• Execution of volunteer recruitment programs
• Make outreach and follow-up calls to prospective volunteers
• Make outreach and follow-up calls to existing volunteers
• Prepare responses to inquiries from volunteers
• Prepare materials, agendas, and minutes for meetings/presentations
• Research, make outreach, and follow-up calls and emails to prospective corporate partners
• Create posts to support volunteer recruitment and engagement across a variety of platforms
• Create email communications to support volunteer recruitment and engagement
• Provide support for event planning and execution for events as needed, including virtual event hosting, volunteer training, and partner meetings, as well as technical duties during live events
• Data entry and maintain various databases and information as required
• Record and track metrics associated with IFEL volunteer engagement
• Perform other duties as assigned

Education, Skills, and Abilities

• Associates Degree + 3 years of administrative work or direct customer service experience OR
• 7+ years of administrative work with direct customer service experience
• Technology fluency including the use and troubleshooting of video conferencing platforms
• Strong oral, written, interpersonal and communication skills
• Strong phone and video conferencing presence
• Comfort with calling clients and prospective clients and partners
• Proficiency in Google Docs, Sheets and Slides (or Word, Excel, PowerPoint)
• Ability to meet deadlines
• Strong general computer skills and adept at learning web-based applications
• Ability to set priorities, and resolve problems with minimal supervision
• Ability to conduct internet research and analyze information

Financial Authority

None

Standards of Performance

The Program Coordinator will be evaluated based on meeting program objectives and goals.

Compensation

Wage: $17 to $20 hourly, based on experience and qualifications

Position Status: Full-time, Non-exempt

Benefits

• Medical, dental and vision benefits and life and disability insurance following completion of the 90-day introductory period
• 10 paid vacation days with increases based on longevity and 24 hours paid floating holidays following completion of the 90-day introductory period
• 40 hours sick leave
• Paid holidays (as per the IFEL holiday calendar)
• Other benefits as provided in the IFEL Employee Handbook

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Compensation package:

• Hourly pay

Experience level:

• 5 years

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Google Docs, Sheets and Slides (or Word, Excel, PowerPoint): 3 years (Preferred)
• related: 3 years (Preferred)

Work Location: Remote

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