Program Manager 4 - Enterprise Job at Comcast
Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.
Job Summary Responsible for providing management and oversight of Enterprise Ethernet products and service installation programs. Successfully delivers program outcomes utilizing advanced program management skills and knowledge to follow the organization's strategic plan and lead the large-to-medium and/or moderately complex programs spanning multiple organizations, including longer-term improvements, and benefits in support of the organization goals. Provides first line customer support regarding program information, communicates with internal departments to ensure program accuracy and management of escalations. Works with PMO and CPM teams, cross-functional teams, and vendors to establish and achieve goals and mitigate risks to the program. Responsible for executive level communications for internal stakeholders and external clients. Ensures successful completion of any projects within the program according to timeline, budget, and specifications. Works independently with limited direction in own area of knowledge.
Job Description
Core Responsibilities
Supports multi-location customers with multiple services at each location by managing program execution consisting of multiple projects focused on the installation of the customer’s products and services.
Manages and drives program work streams required to deliver enterprise products and services. Ensures activities related to service installation, network readiness, systems readiness, billing and service assurance work streams are successfully prioritized to ensure smooth handoffs during project executions. Identifies and manages risks, issues and gaps that could impact work stream timelines and goals; develops, triggers and manages mitigation plans for program execution.
Establishes and manages to critical dates required for on time completion of program activities and evaluates impact of change to the overall program plan.
Plans agendas for and facilitates program team meetings; prioritizes and drives cross-functional activities as related to the programs being managed, and develops and manages communications, summary reports and status for various audiences; provides accurate program status information in the form of formal briefings, program coordination meetings, and written/graphical reports.
Interfaces and collaborates with various levels of sales, operations, engineering, and other functional groups to ensure program execution flows appropriately and accurately.
Reviews and responds to requests for information/proposals; reviews contracts and validates services with customers to ensure accuracy.
Provides guidance to other team members on matters of process, procedure, and organizational
compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
May provide strategic support for ethernet services as follows: (1) resolves systemic process gaps and issues, (2) identifies systemic task completion issues and develops solutions to resolve, and (3) implements appropriate quality assurance mechanisms to ensure quality handoffs between cross functional groups and compliance across programs/groups.
Understands the scope of programs as defined by the business requirements and budget process. Participates in key planning milestones.
Identifies, confirms, and obtains participation from required cross-functional teams. Works with the other team members and Strategic Business Initiative to do this effectively.
Builds program plans and maintains program record. Works with the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Identifies and manages program critical path, being mindful of upstream and downstream dependencies.
Facilitates the development and implementation of key goals, objectives, and success criteria for the program with key stakeholders and core team. Works with leadership to call out resource impacts relevant to the program plan.
Supports the budget and resource forecasting process.
Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time, and costs. Ensures proper documentation.
Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and adjust consistent with plan objectives. Works with Strategic Business Initiative to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall committed timelines are met. Documents all major plan changes in scope, approach, and date delivery.
Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedules, strategies, and tools to support the implementation of programs through trials and controlled customer deployments.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Understands construction dependencies including fiber builds, structured cabling, permit dependencies, and right of entry for both our On Net and Off Net customer projects.
Able to manage programs that require an advanced technical knowledge, including data services and solutions including dynamic routing (e.g., Border Gateway Protocol), static routing, Data Center Implementations, IP address allocation, topologies (e.g., Point-to-Point, MPLS, etc.), SD-WAN, Managed Services and voice services.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
#CB-APOM
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Salary:
Pay Range: This job can be performed in Colorado, with a Pay Range of $94,824.54 USD - $148,702.11 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Job Summary Responsible for providing management and oversight of Enterprise Ethernet products and service installation programs. Successfully delivers program outcomes utilizing advanced program management skills and knowledge to follow the organization's strategic plan and lead the large-to-medium and/or moderately complex programs spanning multiple organizations, including longer-term improvements, and benefits in support of the organization goals. Provides first line customer support regarding program information, communicates with internal departments to ensure program accuracy and management of escalations. Works with PMO and CPM teams, cross-functional teams, and vendors to establish and achieve goals and mitigate risks to the program. Responsible for executive level communications for internal stakeholders and external clients. Ensures successful completion of any projects within the program according to timeline, budget, and specifications. Works independently with limited direction in own area of knowledge.
Job Description
Core Responsibilities
Supports multi-location customers with multiple services at each location by managing program execution consisting of multiple projects focused on the installation of the customer’s products and services.
Manages and drives program work streams required to deliver enterprise products and services. Ensures activities related to service installation, network readiness, systems readiness, billing and service assurance work streams are successfully prioritized to ensure smooth handoffs during project executions. Identifies and manages risks, issues and gaps that could impact work stream timelines and goals; develops, triggers and manages mitigation plans for program execution.
Establishes and manages to critical dates required for on time completion of program activities and evaluates impact of change to the overall program plan.
Plans agendas for and facilitates program team meetings; prioritizes and drives cross-functional activities as related to the programs being managed, and develops and manages communications, summary reports and status for various audiences; provides accurate program status information in the form of formal briefings, program coordination meetings, and written/graphical reports.
Interfaces and collaborates with various levels of sales, operations, engineering, and other functional groups to ensure program execution flows appropriately and accurately.
Reviews and responds to requests for information/proposals; reviews contracts and validates services with customers to ensure accuracy.
Provides guidance to other team members on matters of process, procedure, and organizational
compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
May provide strategic support for ethernet services as follows: (1) resolves systemic process gaps and issues, (2) identifies systemic task completion issues and develops solutions to resolve, and (3) implements appropriate quality assurance mechanisms to ensure quality handoffs between cross functional groups and compliance across programs/groups.
Understands the scope of programs as defined by the business requirements and budget process. Participates in key planning milestones.
Identifies, confirms, and obtains participation from required cross-functional teams. Works with the other team members and Strategic Business Initiative to do this effectively.
Builds program plans and maintains program record. Works with the core team to identify and schedule all the work for end-to-end deployment required to fulfill program scope. Identifies and manages program critical path, being mindful of upstream and downstream dependencies.
Facilitates the development and implementation of key goals, objectives, and success criteria for the program with key stakeholders and core team. Works with leadership to call out resource impacts relevant to the program plan.
Supports the budget and resource forecasting process.
Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
Works with leadership and core team members to help identify and assist in making program tradeoffs to balance scope, time, and costs. Ensures proper documentation.
Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and adjust consistent with plan objectives. Works with Strategic Business Initiative to assist in action item resolution and track completion. Ensures program milestones are accomplished and ensures overall committed timelines are met. Documents all major plan changes in scope, approach, and date delivery.
Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters and works with Enterprise Program Management and Program Managers to ensure appropriate processes and communications are followed.
Monitors and ensures quality of program deliverables. Works with core team and key field resources to develop and monitor deployment schedules, strategies, and tools to support the implementation of programs through trials and controlled customer deployments.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Understands construction dependencies including fiber builds, structured cabling, permit dependencies, and right of entry for both our On Net and Off Net customer projects.
Able to manage programs that require an advanced technical knowledge, including data services and solutions including dynamic routing (e.g., Border Gateway Protocol), static routing, Data Center Implementations, IP address allocation, topologies (e.g., Point-to-Point, MPLS, etc.), SD-WAN, Managed Services and voice services.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
#CB-APOM
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Salary:
Pay Range: This job can be performed in Colorado, with a Pay Range of $94,824.54 USD - $148,702.11 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.