The Customer Onboarding Project Manager is responsible for working with Semarchy customers, their implementation partners and internal Semarchy teams to implement Semarchy applications in a timely, quality-driven manner while providing a world class customer experience. As Customer Onboarding Project Manager, you will be responsible for managing implementations successfully by coordinating multiple workstreams in parallel for the generation and completion of deliverables (external and internal). You will be responsible for internal reporting on delivery timelines, project statuses and risks, and escalations to leadership.
About Semarchy
Semarchy, a leader in the data integration and master data management markets, enables organizations to rapidly generate business value from their data. Its unified platform enables organizations of any size, to quickly discover, govern, manage, integrate and report critical information scattered across applicationsSemarchy is available as an on-premises platform, is natively available on most popular cloud marketplaces such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP), and managed as a service and is supported by a rich ecosystem of software-as-a-service and professional service partners.
Semarchy is based in Phoenix, USA with offices in London, UK; Lyon, France; and Mexico City, Mexico.
The Role & Responsibilities
- Project manage multiple, simultaneous customer onboardings of varying complexity following the Semarchy methodology and utilizing project management best practices.
Actively monitor, track, and manage onboarding project tasks, timelines, scope, milestones and overall quality of project activities and deliverables
Act as primary point of contact between Semarchy, the customer and their implementation partner throughout the onboarding stage
Interfaces and manages communication with all areas affected by the project, including end user, internal cross-functional teams and implementation partners that includes team responsibilities, target dates, project status reports and resource needs
Reviews project deliverables for accuracy and apprises management of issues affecting project status and offers solutions to solve the issues.
Maintain and report on project milestones and key metrics such as budget to actuals, resource consumption, and project timelines.
Manage both business and technical owner escalations during client implementation phase, ensuring appropriate and proactive client communications
Collaborate cross functionally with Sales, Customer Success Managers, Engineering, Compliance and Product teams to optimize service delivery
Continually improve processes for implementation, including materials that enhance efficiency and customer experience during onboarding
Partner closely with Customer Success team to ensure the successful transition of customer post go live
Participate in pre-sales discovery conversations with prospective customers
Develop strong working knowledge of the Semarchy product and speak fluently about master data management and implementation best practices
All other duties as may be required for the position based on staffing, coverage, implementation, and technology needs.
Requirements
- 3 + years of experience in project management
- Experience in B2B SaaS environment with a strong focus on implementation projects
- Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments, and projects with the ability to plan and manage logistics involving multiple teams.
- Strong analytical skills that include the ability to respond to changing needs and shifting priorities while minimizing project impact
- Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
- Experience interfacing with Enterprise business clients, support groups and 3rd parties
- Commitment to outstanding customer service for your internal and external customers
- Results-oriented professional; proven ability to prioritize, drive, and achieve results
- Willing to travel occasionally.
- Experience with Master Data Management (MDM) platforms
PMP certification
- 401k with company match
- Medical, Dental, Vision & Life Insurance
- EAP (Employee Assistance Program)
- Career advancement opportunities
- 3 weeks of PTO
- 11 Paid Holidays
- Home Office, internet & Phone stipend
- Annual Bonus potential
- Remote & hybrid flexibility
- Annual company retreat
- Mentorship program
- Join a highly-skilled highly-motivated team
- Work in a work environment where you can make a direct impact
- Opportunity for advancement in a rapidly growing company
- Competitive compensation plan and benefits (medical, 401K with match, 3 weeks PTO, and holidays)
- Work from home flexibility
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