Are you looking for a Property Management position in affordable housing? If so, you might just be what we are looking for at Mercy Housing. We are currently hiring a Property Manager to work at two of our properties in the Tacoma, WA. The property manager is responsible for the day-to-day activities that are required in managing a HUD property. This includes working with the residents, the maintenance team, our resident services team, and our vendors. This position is responsible for the regulatory requirements with leasing, waiting lists, and inspections as well. Additionally, they are responsible for ensuring resident concerns and issues are addressed in a timely manner.

Some additional items we are looking for in a Property Manager is someone who will be able to ensure the operations of the property(ies) in assigned area of oversight are in compliance with the standards and expectations of Operational Excellence, other stated guidelines of Mercy Housing Management Group (MHM), and Mercy Housing. Complete all reasonable work-related directives given by supervisor and above.

Mercy Housing is the largest nonprofit housing provider in the United States and offers a positive work environment with an emphasis on appreciation for the service on site staff provides our residents each day. We believe in training our staff to their full potential and hold monthly meetings between the staff to not only build on skill sets, but to also encourage staff to get to know their peers and grow as a team.

As a Mercy Housing employee there are a range of benefits to enjoy such as early release on the workday before a holiday, 14 paid holidays and 3 – 5 weeks of PTO depending on tenure. Travel compensation, quarterly bonuses, Monday through Friday schedule, full medical/dental/vision benefits, identity theft protection, pet insurance as well as 403b and employer matching after 1 year.

Essential Duties and Responsibilities

· Ensures that rent collection procedures are followed, and benchmarks are achieved.

· Ensures that occupancy levels are at budgeted levels and higher, where possible.

· Ensures that the rents allowed under the regulatory programs are being achieved, where possible.

· Ensures that property budgets are followed and achieved, where possible.

· Ensures that property expenses are regularly reviewed and effectively managed to adhere to budgeted guidelines.

· Ensures that the Controllable Net Operating Income is achieved and exceeded, where possible.

· Ensures that all regulatory compliance requirements, including file compliance, recertifications, interim recertifications, and appropriate documentation, are followed, monitored, and completed.

· Ensures that physical guidelines are achieved at each property, in accordance with expectations of ownership and/or Operational Excellence.

· Ensures the adherence to the preventative maintenance schedule established for assigned property(ies).

· Implements and maintains environmentally responsible guidelines as outlined by ownership.

· Ensures the day-to-day management of site-level staff in accordance with expectations of ownership and/or Operational Excellence.

· Ensures that positive, collaborative internal and external relationships are fostered and maintained and that requests are responded to in a timely manner.

· Ensures that site-level staff receive/participate in necessary educational requirements.

· Ensures understanding and effective use of property management, accounting, and personnel-related software, instructing staff on proper usage, as necessary.

· Ensures the effective communication and understanding of the organization’s stated recognition and bonus programs with site-level staff.

· Monitors and enforces guidelines as outlined in the Injury and Illness Prevention Plan.

· Ensures that resident concerns are appropriately addressed in a timely manner.

· Ensures the delivery of great customer service to residents. Ensures an effective partnership with Resident Services and/or third-party service agencies to meet the ownership’s service objectives at each location, where applicable. Where there is a direct reporting relationship of Resident Services staff to the Property Manager, provides effective supervision of employees and applicable programs.

· In conjunction with Resident Services, effectively conducts regularly scheduled resident meetings.

· Follows and enforces all fair housing and local landlord and tenant laws and regulations.

· Participates in appropriate community and neighborhood meetings.

· Work outside normal business hours to respond to the needs of the properties.

· Travel occasionally.

Competencies

· Articulate and integrate the mission and the core values of Respect, Justice and Mercy into day-to-day work. Recognize racial equity, diversity, and inclusion as integral components of our culture.

· Hold self and team accountable to fostering and reflecting the core values when working with others and when making business decisions.

· Able to interact effectively with diverse and vulnerable populations who have experienced homelessness.

· Work in a collaborative manner and in a team environment.

· Define and solve problems.

· Interpret and understand financial information generated from property management software reports.

Supervisory Responsibilities

· Be diligent in recruiting, hiring, and developing employees who demonstrate and are aligned with the core values.

· This position has supervisory responsibilities.

Minimum Qualifications of Position

· High school diploma or equivalent.

· Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.

· Experience being accountable for financials.

Preferred Qualifications of Position

· Professional certification in property or affordable housing management.

· Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience.

· Previous housing or property management experience Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.

Knowledge and Skills

· Comprehend and communicate in the English language both orally and in writing.

· Legally operate a motor vehicle (valid driver’s license).

· Proficient with Microsoft Office.

Working Conditions and Physical Requirements

Physical: Must be able to push/pull object less than 30 pounds, walk, climb stairs and enter/exit buildings that are under construction, occasionally, without normal ingress/egress available.

Sensory: Ability to read fine print on documents. Able to speak clearly and make self-understood, while also understanding others using the English language.

Cognitive: Ability to understand and relate to concepts behind specific ideas and remember multiple tasks/assignments given to others over a period of days. Able to concentrate on moderate detail in both office and field with moderate interruption. Able to attend task/function for more than 60 minutes at a time.

Environment: Exposure to different climates. Exposure to dust, dirt, air particles, and hazardous materials common to residential construction sites.

Equipment: Ability to properly operate computers & telephone.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Property Management: 3 years (Required)

Work Location: In person

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