The purpose of the Bell Person position is to provide greeting and luggage assistant to arriving and departing guests of the club and lodge. Describe property and invite guest to enjoy our services. Patrol and observe all areas of the club, lodge, and golf course. Maintain a presence in all areas that would discourage unwanted activity. Assist members and guests using the Club Marina.

Primary Responsibilities (Including but not limited to)

· Provide a warm, friendly greeting to all members/guests arriving and departing the lodge and club.

· Open vehicle doors, welcome guest/member to the Club and Lodge. Possess an excellent knowledge of the Club.

· Be conversant and knowledgeable about the immediate needs of the member/guest.

· Describe property and invite them to join us in one of the Food & Beverage outlets. Also offer to make reservations for the guests.

· Direct guest to registration area and provide parking instructions or park car when possible.

· Unload luggage and golf clubs from vehicles. Store clubs or transport to bag storage and deliver luggage to lodge room.

· Familiarize the guest with the lodge and club. Explain services and facilities.

· Explain the features within the guestroom, special attention to emergency exits.

· Resolve all guest problems that are beyond the authority of the bell staff or security guard and communicate major problems to the Assistant General Manager.

· At checkout always check closely for items that may be overlooked. Inquire about the satisfaction of the guest stay.

· Patrol Clubhouse, Lodge, Spa, Salon, Marina, Golf Course and all administrative areas.

· Secure all doors and gates at proper closing and opening schedules.

· Observe all areas and watch for unauthorized guests or persons attempting to utilize the facility or grounds.

· Contact police whenever a situation of serious nature that cannot be handled by our staff. Become familiar with the Orange County Sheriff staff that works the Bay Hill area.

· Prepare incident reports for all unusual or out of the ordinary events, review incident report and provide critiques to staff for improvement suggestions.

· Assist members or guests with fuel and ingress/egress to the marina.

· Keep accurate fuel usage records at the marina. Promptly submit any cash that is given by the member or guest to the front office.

· Assist the business center with delivery and pickup of mail, which may include trips to local post office.

· Make delivery or pickup of materials to local vendors as needed.

· Any other duties as assigned or requested by club management from time to time.

Qualifications and Characteristics Required

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodations.

· Any combination of education or experience equivalent to the graduation of high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities to perform to the position standards. High school diploma preferred.

· Prior bell/door experience in a hospitality environment preferred.

· Valid driver’s license and clean driving record.

· Ability to read, write and speak the English language sufficient to understand direction and to meet guest needs.

· Ability to pay attention to detail and identify problems.

· Basic knowledge of cleanliness procedures.
· Ability to work a flexible work schedule.

Physical/Mental Requirements

· Must be able to lift/push/pull up to 75 lbs.

· Must be able to endure long periods of standing, sitting and walking.

Job Type: Part-time

Pay: From $11.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Orlando, FL 32819: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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