Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Public Health Emergency Associate - MaineCare
The positions will provide critical support to OFI’s MaineCare (Medicaid) eligibility and enrollment function in preparation for and during the unwinding of the public health emergency continuity of coverage requirement. Those functions will include navigating various state systems to do data entry and analysis; correspond with clients in writing and on the phone as needed; and otherwise prepare MaineCare cases for state staff to process. The main purpose is to expedite the decision-making for and processing of tens of thousands of MaineCare cases for which eligibility must be re-determined in the 12-14 month unwinding period, and the expected result is for OFI to increase its output capacity by several hundred cases per day.

1. Knowledge, Skills and Certifications
Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills.

• Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component
• The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
• Skilled in Microsoft Office suite of programs
• Skilled in telephone communication with clients/the public and using telephony systems

2. Duties and Deliverable (Outline of specific job duties)
Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations.

• Prepare MaineCare cases for processing; to include data entry in the OFI eligibility systems; applying relevant program policies to specific case circumstances, and identifying and requesting verifications as necessary
• Updating client addresses in ACES, including outreach by phone or otherwise as necessary
• Fielding phone calls from the public to answer basic questions, provide information about case status, or triage to eligibility specialists

3. Schedule
Summary of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote.
This will be a fully remote, full-time role, with hours expectations aligning with Department staff – eight working hours on a set schedule that can start as early as 7:00am and go until no later than 5:00pm, with 30 or 60 minutes for lunch.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.


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