Quality Assurance Agent Job at Masis Staffing
· Assists with answering inbound and making outbound calls from members and vendors in a courteous, professional manner
· Investigates and enters member complaints and non-compliance issues
· Examines and resolves complaints from members and Vendors
· Monitors email and actions
· Evaluates audit finds and implements appropriate corrective actions
· Monitors risk management activities
· Assures ongoing compliance with quality and industry regulatory requirements
· Effective oral, written and listening communication skills
· Excellent organizational and time management skills
· Basic computer proficiency (MS Office – Word, Excel, Access, and Outlook)
· Attention to detail
· An aptitude to multi-task in a fast-paced environment
· Ability to work independently and in a team-oriented environment
· Strong analysis and problem solving
Job Type: Full-time
Pay: $15.00 - $16.86 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Fitchburg, MA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Manufacturing: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
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