The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.

Required Qualifications

• Less than 2 years of technical experience
• Welcomes patients and visitors
• Assists patients, answering patients' questions
• Appointment scheduling
• Verification of insurances
• Collecting patient charges
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bilingual English and Spanish preferred, but not required
• High School Diploma or GED
• Prior experience in a Medical Office Setting
• Prior experience working Front Desk at a Medical Office
• Experience with eClinicalWorks

​Additional Information

Schedule: Monday - Friday 8:00 AM to 5:00 PM

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Safety Harbor, FL 34695: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• "What is your desired salary? Please do not state negotiable, put a range you are comfortable with."

Experience:

• Customer service: 1 year (Required)
• MS Office: 1 year (Required)
• Insurance verification: 1 year (Required)
• Appointment Scheduling: 1 year (Required)

Work Location: In person

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