JOB TITLE: Receptionist

DEPARTMENT: Reception

REPORTS TO: Reception Supervisor

Requirements:

• Bilingual-English & Spanish
• Reliable Transportation
• Computer Literacy

Receptionist Responsibilities:

• For this position, receptionist will travel from 5 different clinical sites located in (2 sites) Bell Gardens, Hawaiian Gardens, Downey, and Maywood.
• Individual is responsible to take legible and informative messages.
• Maintains a friendly and courteous demeanor at all times with all patients with whom they interface.
• Facilitates patient registration/processing in order to reduce patient wait time.
• Ensures all patients undergo client eligibility screening and documentation is maintained on file.
• Explains clinic procedure, fee process, and general information to clients as needed.
• Maintains cleanliness and organization of the reception area.
• Review, corrects and obtains current patient information for all necessary documents and computer system.
• References the provider calendar on a daily basis in order to become more aware of clinics daily expectations and scheduling availability.
• Informs or refers any questions (when unsure), concerns, and/or patient grievances to the attention of the immediate supervisor to ensure appropriate handling of the situation.
• Will work with the M.A. staff to promote a smooth patient flow.

Appointments and Answering Phones:

• Answer phone line and route calls to appropriate departments and individuals.
• Responsible to ensure that all incoming appointments are scheduled in a prompt and timely manner.
• Will schedule appointments in a fashion that encourages good patient flow.
• Ensure that he/she conducts self in a clear and friendly manner when answering the phone.
• Appropriately informs patients regarding all eligibility requirements and first visit to the clinic instructions as necessary.
• Accurately answer all questions asked by the patient and transfer the call to the appropriate person when unsure of the answer.
• Take accurate messages when unable to immediately schedule an appointment for the patient. Return the call as soon as available.

Chart Maintenance:

• Responsible to ensure that requests for charts are processed in a timely manner, i.e. walk-in patients.
• Will conduct in-house trainings as needed in order to ensure that all staff are well informed of the agency’s chart tracking system.
• Responsible for pulling charts for audits, when required.
• Conducts in-house audits to ensure that charts are accounted for as necessary.
• Obtains Provider charts as required for audit review purposes.
• Responsible to provide patient charts for peer review meetings when necessary.
• Responsible for processing all received Release of Records (ROR) requests in a timely manner and releasing any request for records.
• Responsible to have blank charts readily available for the reception department use.
• Responsible for pulling charts for the following days appointments.
• Ensures that all patient charts are appropriately labeled.
• Responsible to ensure that all returned charts are filed appropriately.
• Filing of laboratory reports.
• All other duties as assigned.

Qualifications:

• Minimum high school diploma and/or G.E.D. equivalency.
• 1-2 years of experience.

Physical Requirements:

• Employees in these positions frequently operate a computer, read and write, and interact with others in person, over the phone, and via other devices. They move about within the facility in which their office is located to access file cabinets, documents, office machinery, and other equipment. They also travel within the facility in which their office is located and to other clinic locations. Persons in these positions frequently lift, carry, push and/or pull objects weighing up to 10 lbs. Persons holding these positions must have strong communication and organizational skills, and an ability to interact and work with others. They must be able to work under time constraints and deadlines.

Work Environment:

• Persons holding receptionist position are generally subject to inside environmental conditions having the lighting, temperature, and noise of an open floor-plan office environment.