Receptionist - Lakeshore Surgicare - Full Time Job at Northwest Health - La Porte
Receptionist - Lakeshore Surgicare - Full Time
2023-03-25Organization
Northwest Health - La Porte
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Location CHESTERTON, IN (Northwest Health - La Porte)Full Time -
Department Operating Room
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Field Administrative Support
Location CHESTERTON, IN (Northwest Health - La Porte)
Department Operating Room
Field Administrative Support
Full Time
Job Description
Under minimal supervision, admits all patients and assists patient's family members. Responsibilities include reception, switchboard, scheduling and medical record handling. Provides professional courteous customer service by screening all individuals entering the facility at designated entrances. Ability to respond to situations and reactions associated with a public facing position. This position requires flexibility in hours due to the changes in schedule.
Receives patients and family members at the registration desk. Obtains accurate and complete information including: Demographics - Insurance - A financial contract with patient - Confirm presence of consent on
- patient chart - Obtains appropriate patient/guardian signatures. Working knowledge of Advantx Registration Module. Working knowledge of Advantx RegistrationModule.
- Ensures patient and their family members’ needs are met regarding comfort and concern. Acts as a liaison between clinical units and lobby/ waiting room Accurately and timely, distributes forms to appropriate areas at time of registration. Answers telephone using proper telephone courtesy, taking and delivering messages in an accurate and timely manner.
- Keep track of expiration dates on complimentary snacks, and refrigerator temperatures in waiting room area, and lounge. As well as Credit Card machine log to ensure it has not been tampered with.
- Responsible for verification and release of medical records requests. Follows policy and procedure for all disclosure of records.
- Processes and receives patient payments by phone, walk-ins, or as instructed by office manager. Collects cash payments for self-pay patients at check in. Validates payment plans and signatures as instructed.
- Scans all payments, explanation of benefits, and pertinent information into the charts for billing access in a timely manner. .
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