As one of the world’s largest fashion companies with more than 171,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new talents. Would you like to be part of our team?

The Regional Head of People Services will lead the multi-faceted HR operations infrastructure providing both front and back-end support of H&M Group’s People Services in the Americas Region. This role will build and support an exceptional People Services team that can scale and support the company as it grows, ensuring that all colleagues are provided a world-class experience.

This position is based in New York, NY within our Human Resources Function and reports to our Regional Head of Human Resources, Americas.

Core Responsibilities includes but is not limited to*:

• Design, implement and lead the Americas People Services Center (PSC)
• Champion the company values by proactively designing, leading and executing modern People Services initiatives
• Establish standards and procedures for handling colleague questions, transactions, and administration of People Services programs
• Provide leadership in determining service level agreements, determining control standards and identifying issue escalation matrix
• Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the PSC operational model
• Lead a diverse team of People Services professionals that deliver a credible and trusted service to the company’s workforce

What You’ll Need to Succeed:

• Academic Degree in Business, Human Resources, or a relevant field
• 5+ years of HR Operations/Shared Servies leadership experience
• 3+ years of project management experience
• Experience scaling an HR Shared Services center highly desired
• Knowledge of Case Management solutions, preferably Service Now
• Experience with SAP HCM
• Excellent communication, interpersonal skills, attention to detail and deadlines
• Ability to work independently in a fast-paced environment and handle multiple complex & confidential tasks
• Domestic and international travel will be required, not to exceed 10% of normal work time

Job Status: Salary, Exempt

EEOC Code: OFM

Compensation:

Hiring Range is $192,545 - $221,431 annually**

Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

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  This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.