Registration Representative - FT - MidShift Job at DHR Health
Department Director:
FORMULATED: 03/08
Employee Health:
REVIEWED: 4/08
Human Resources:
REVISED: 04/09, 05/10, 10/11, 06/2013, 5/2017
EMPLOYEE’S NAME: ________________________
FLSA STATUS: NON EXEMPT
Job Description
MISSION STATEMENT:
POSITION SUMMARY :
Demonstrates high quality Service Excellence, positive customer service and telephone etiquette by treating all customers with dignity and respect; utilizing age specific skills and knowledge.
Ensures patient confidentiality requirements are met in accordance with HIPAA policies and procedures.
Interviews patient or responsible party to obtain demographic information required to register the patient accurately.
Obtains and reviews doctor’s orders for appropriate signature, date, diagnosis and admission status prior to registration.
Communicates effectively with doctor’s office to obtain orders when missing or when additional diagnosis is needed for medical necessity.
Reviews and confirms patient's financial information by obtaining the insurance carrier information, benefit information, policy number, group name and group number.
Ability to identify the appropriate coordination of benefits for insurance carrier.
Utilizes on-line verification systems, i.e. TMHP, FISS, and Availity, etc., for eligibility.
Explains rates, estimates charges for services and hospital policy regarding up-front collections as needed.
Opens and closes cash batches appropriately and uses the approved naming guidelines.
Collects deductibles, co-pays, unpaid balances and co-insurance payments and provides patient a receipt.
Determines financial status and refers patient for financial screening as appropriate.
Adheres to Administration on-call schedule, if Financial Counselor is off duty.
Performs appointment scheduling functions and registers patients for ancillary services.
Initiates Order Management to enter orders as needed.
Reviews records of any prior patient visits to determine status of any unpaid balances.
Ability to take over the counter payments from patient statements.
Ensures referral/pre-authorization/pre-certification requirements have been met.
Accurately completes the Medicare Secondary Payer (MSP) form as appropriate.
Initiates Pathway Compliance Advisor to determine if an ABN will need to be provided to patient for services identified as not medically necessary.
Provides patient the Important Message from Medicare for all Medicare inpatient admissions.
Ensures patients are provided Conditions of Admission form and signature is obtained.
Scans photo ID, insurance cards, doctor’s order in the appropriate document type in RegAssist.
Utilizes Form Fast to print or reprint forms and labels.
Verifies and places appropriate wrist bracelet on patient with the two required patient identifiers.
Accurately reconciles cash drawer, creates deposit and adheres to security measures.
Completes the necessary reports and patient logs, on a daily basis.
Ability to assemble patient charts in the proper order for next day schedule.
Effectively communicates information about scheduled case procedures to various departments and personnel.
Consistently adheres to Doctors Hospital at Renaissance dress policy.
Other duties as assigned.
CUSTOMER SERIVCE:
The following table provides physical requirements that will be associated with, but not limited to, this position:
Kneeling
Yes
Must be able to assist other employees with lifting more than 20 lbs.
Yes
Walking
Yes
Light/moderate carrying up to 20 lbs.
Yes
Standing/Squatting
Yes
Straight pulling
Yes
Sitting
Yes
Pulling hand over hand
Yes
Pushing
Yes
Repeated bending
Yes
Stooping/Bending
Yes
Reaching above shoulder
Yes
Climbing Stairs
Yes
Simple grasping
Yes
Climbing Ladders
No
Dual simultaneous grasping
Yes
Depth Perceptions needed
Yes
Ability to see
Yes
Identify Colors
Yes
Operating office equipment
Yes
Twisting
Yes
Operating mechanical equipment
Yes
Crawling
No
Ability to read and write
Yes
Ability to Count
Yes
Ability to hear verbal communication without aid
Yes
Operating Personal Vehicle
Yes
Ability to comprehend written/verbal communication
Yes
Other: Ability to deal with stress
Yes
OSHA Category
III
Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3
Numerical: Ability to perform arithmetic operations quickly and accurately. 2
Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2
Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3
Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2
Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3
Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3
Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3
Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3
Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3
I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
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