Registration Specialist -University Imaging Center Job at University of Maryland Faculty Physicians
University of Maryland Faculty Physicians Baltimore, MD 21201
Responsible for performing various duties that will ensure patient service and practice revenue by obtaining complete and accurate registration and insurance information, and ensure that IDX/EPIC is noted accordingly.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED) preferred
- One to two years medical experience
- Current knowledge of payer requirements for referrals and preauthorization
- Strong customer service skills
- PC proficiency
- Medical terminology preferred
- Ability to read, analyze, and interpret general documents
ESSENTIAL JOB FUNCTIONS
- Promptly responds to faxes and requests received from departments regarding patient registration or
insurance information. - Maintains file of all resolved and pending requests for information from departments; consistently
follows the FPI patient confidentiality policy. - Listens to patient needs, concerns, and problems before responding; responds professionally.
- Follows department protocols to assess needs for financial counseling (e.g. no insurance, large
balance) and directs to financial counseling representative. - Follows the department protocols to verify insurance coverage for all patients prior to date of service
within established practice timeframe. - Verifies other insurance to determine eligibility and status.
- Verifies medical office coverage based on scheduled services.
- Ability to effectively present information and respond to questions from managers, patients, and staff
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