The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.

Primary Duties and Responsibilities:

Under general supervision, receives, responds, and handles incoming telephone calls (In the near future this will include Click-to-Chat) from members in a professional, friendly, and courteous manner. Utilize selling skills to build the Member relationship/experience while maximizing information and sales opportunities.

Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales.

Consistently demonstrates a positive service attitude to members by accurately and courteously explaining policies and procedures.

Handle, resolve and process all membership inquiries through first-call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc.
Fulfill and close promotional information and publications such as new membership packets, magazines, emblems, SYC&S information, etc.
Sell new memberships and upgrades whenever possible to increase base growth.
Act as primary contact for membership sales through Infomercials, retail cards, direct mailings, and promotions.
Maximize all NBO opportunities – account maintenance, sales, lead management, warm transfer skills, etc. through transition and closing skills.
Assist members through consultation by giving verbal and written email information including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, show your card and save program.
Complete Triptik requests; assist in auto vacation planning, etc.
Receive and process Emergency Road Service calls as needed and during disaster situations.
Carries out the duties as outlined in the ERS RAS position description.

How you will benefit:

Full-time, paid training beginning on February 13, 2023

Various schedules to pick from that may include weekends and holidays

Hours of Operations: Monday - Friday 8:00 AM - 9:00 PM EST, Weekends 8:00 AM - 4:30 pm EST

Total Compensation Overview:

Membership Sales and Service Representatives will earn a competitive base pay of $16.75 per hour with an annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement

Preferred Qualifications:

Minimum: 6 months of customer service experience in a fast-paced computer-automated business environment
Previous experience in a call center environment
MS Office Suite (Word, Excel, PowerPoint)

Work Environment:

Remote

Required Qualifications

Education:

High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products

Experience:

Prior experience in a customer servicing and relationship position

Knowledge and Skills:

Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required
Must have excellent communication skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented
Must have soft sell skills and be able to multi-task
Ability to troubleshoot minor computer issues
Desire and capability to work from home

The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership, and much more!

Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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