Summary

This position is part of our customer service function that focuses on managing rental payments for our tenants and owners.

Essential Duties And Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Manage an ACH payment system used for rent making payments.

• Answer customer questions regarding their account and troubleshoot issues.

• Contact customers with delinquent accounts via telephone, email, and mail.

• Advise customers of necessary actions and strategies for debt repayment, arrange for debt repayment, and establish payment schedules.

• Monitor and follow up with tenants and property owners on delinquent accounts using cloud-based software and other technologies.

• File evictions on severely delinquent accounts as needed.

• Enforce all lease terms, including utility bill payment requirements and issue lease violations.

• Assist with HOA Rules and Regulations and Section 8 compliance.

• Perform rental verifications via fax and phone.

• Assist with call volume during rent collection periods throughout the month.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge of computers and technology including cloud-based software and applications.

• Proficient in Microsoft Office (Word, Excel).

• Ability to self-manage and problem solve with little or no direction.

• Ability to communicate well and provide exceptional customer service.

• Exert a professional and positive demeanor.

• Organized and manage multiple priorities.

• Successfully use negotiation skills and easily diffuse difficult situations.

• Demonstrate Honesty, Trustworthiness & Accountability.

Education and/or Experience

• High School Diploma, GED, or 1-2 years of experience in a customer service role, administrative role or a related field.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and sit at a desk working on a computer for multiple hours a day. The employee is occasionally required to walk; use hands to handle, or touch objects, tools, or controls. Specific vision abilities required by this job include close vision.

Work Environment

Remote Status: 4 days WFH/ 1 Day In-Office

Travel Requirements: N/A

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually quiet.

Culture at Renters Warehouse

• Innovative and collaborative, with a family-feel atmosphere

• Casual office environment (Dress code is “Dress for Your Day” - jeans are encouraged!)

• Employees are recognized and evaluated based on Core Values

• Training and career development are provided

• Free snacks and beverages (yes, you read that correctly!)

• Company outings and volunteering opportunities planned by our Fun Squad

#IND1