Research Systems Coordinator, remote Job at Mass General Brigham(PHS)
Research Systems Coordinator, remote
- (3229549)
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary
This is an ideal opportunity for an individual with clinical trial coordinator/research administration experience, who is interested in exploring the intersection of technology, research administration, and clinical trial operations.
OnCore CTMS and Advarra Payments are managed by the Mass General Brigham HealthCare (MGB) Clinical Trials Office (CTO). In addition to managing OnCore CTMS and Advarra Payments, the CTO negotiates industry-sponsored clinical research agreements and budgets on behalf of the Massachusetts General Hospital, Brigham and Women’s Hospital, McLean Hospital, Newton Wellesley Hospital, and Spaulding Rehabilitation Hospital. The CTO is part of the office of the MGB Chief Academic Officer.
The OnCore clinical trial management system (CTMS) is an enterprise-wide, healthcare IT solution aimed at facilitating the management of industry-sponsored clinical trials at Mass General Brigham. Key aspects of OnCore include study protocol management, research subject registration and visit tracking, and invoicing/reconciliation of study financials. Additional functionalities of the system will be introduced to the MGB research community over time.
In addition to OnCore, the CTMS team manages Advarra Payments which supports participant stipend payments for all research studies across the MGB enterprise.
We are looking for a motivated individual to join our team as a systems research analyst supporting the administrative functions within the OnCore system and Advarra Payments. Additionally, the research analyst will provide support and training to end users across Mass General Brigham. This is an ideal opportunity for an individual with clinical trial coordinator or department administrator experience, who is interested in applying their knowledge to healthcare technology and research administration. All members of the CTMS team are expected to contribute to an environment that welcomes ideas on best practices, new areas for exploration, and opportunities for growth within our group and at Mass General Brigham. Interest in utilization of healthcare technology a must; experience coordinating clinical trials in a hospital setting is greatly preferred; track record of interpreting clinical trial budgets is highly desirable.
Principal Duties and Responsibilities
- Performs activities related to the local administrative functions of applications supported by the CTO(OnCore CTMS/Advarra Payments. Inclusive of:
o Interpreting the trial clinical trial agreement (CTA) and defining the OnCore CTMS/Advarra Payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry into OnCore/Payments, stipend schedule configuration in Advarra Payments
o Documenting and testing trial specific configuration and study team workflows in OnCore CTMS/Advarra payments
- Monitors OnCore CTMS utilization and compliance for assigned user groups
- Provides excellent customer service providing end-user support for applications supported by the CTO CTMS team
- Provide industry trial revenue cycle guidance to OnCore CTMS end users management of study financials using OnCore and interfaced applications like PeopleSoft & Insight
- Triages and escalates end-user support to CTO/CTMS management, Applications Vendor(Advarra OnCore CTMS /Payments) and Mass General Brigham IS, as appropriate
- Participates in training and mentoring of new CTMS team staff
- Assist with writing and reviewing CTMS Team SOP’s, business processes workflows and support procedures and documentation
- Serves as the liaison for the CTO at one or more MGB institutions: MGH, BWH, NWH, McLean, and Spaulding. Liaison will spend a portion of their time at the assigned institution(s)
- Develops relationships with key staff in relevant hospital departments (e.g. Research Compliance, IS) and research administration offices to implement OnCore objectives and processes
- Champions adoption and utilization of additional CTMS support systems, such as participant payment systems
- Responsible for completion of special tasks and projects that support the CTMS application footprint, inclusive of Application Upgrade Project tasks and testing and Application specific auditing
- Exhibit sound and accurate decision making and serve as an expert resource for problem solving
- All other duties as assigned
- A minimum two-years clinical research experience.
- Bachelor’s degree required
- Experience working in or with clinical trials, clinical research management/administration, and/or IRBs required. Experience working with clinical trial invoicing/financials preferred.
- Experience working with electronic research tools such as CTMS, eCRF, relational databases, and electronic proposal submissions systems required.
- Experience interpreting clinical trial budgets is highly desirable
- Experience working on industry-sponsored clinical trials is desirable
- Exceptional oral and written communication skills.
- Must be able to work independently using initiative and good judgment
- Comfort and experience with learning new IT systems a must
- Understands the technology capability as it relates to the business requirements.
- Understanding of change management techniques, and the ability to apply them.
- Excellent verbal and written communication skills.
- Excellent problem solving and negotiation skills.
- Excellent organizational skills with an attention for detail and ability to handle and prioritize multiple tasks at the same time.
- Ability to document and communicate the status of progress against plans.
- Must be willing to contribute to and foster a team player culture where all are encouraged and willing to share information accurately
- Service-oriented attitude, must be capable of working independently
- Ability to work and maintain focus within a complex work environment with constant shifting and competing priorities
- Ability to work on multiple concurrent, inter-related subprojects
- Ability to quickly gain the confidence and trust and to work effectively with all levels of executives, researchers, and technical I.T. staff
- Driven by metrics that measure both quality and quantity
- Highly organized with ability to concurrently manage multiple requirements, opportunities and relationships with sometimes competing deadlines.
Working Conditions
This is an office-based job. This position will be based both at Assembly Row, Somerville, MA, and at one of the hospitals (MGH or BWH), with reporting to the Director of CTMS within the CTO.
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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