The starting wage for a Reservationist/Reservations Agent is $15/hr with opportunity for growth and raises in under a year based on performance.

Hai Hospitality is an exciting, multi-concept, emerging restaurant group based in Austin, Texas. Our award-winning restaurant concepts include Uchi, Uchiko, and Loro in Austin and Houston, Texas; Uchi, Uchiba, and Loro in Dallas; and Uchi in Denver and Miami.

Perhaps you've worked in restaurants as a Host and you are ready to help restaurant patrons in a new way as well as gain valuable office and administrative experience. Or maybe you're a customer service representative or administrative assistant who is excited to join a growing and dynamic industry! We offer some remote flexibility upon completion of training, and a fun office environment for our Central Reservations team.

TECHNICAL SKILLS AND KNOWLEDGE

• Time management, multitasking, and attention to detail.
• Technical and logistical mastery of Open Table software.
• Knowledge of the reservation policies & capabilities for each location and how to determine availability.
• Knowledge of each restaurant’s general information and the differences between them.
• Understanding of protocols for filtering any non-reservation related phone calls.
• General knowledge of the food and beverage menus, as well as current specials and offerings.
• Ability to operate phone, email, and messaging systems.

APPEARANCE AND PROFESSIONALISM

• Maintain basic grooming standards and personal cleanliness
• Use professional language, understanding what types of conversations are work-appropriate, and acting in a mature manner.
• Stay focused on each shift. Start strong and finish strong.
• Have total awareness. Be proactive to find solutions to potential problems.
• Maintain workplace cleanliness and show respect for shared spaces and equipment.

COMMUNICATION

• With management – Communicate clearly, respectfully, and through appropriate channels. Remember to follow through with proper responses.
• With hosts – Communicate promptly and consistently regarding reservation updates, changes, or guest requests.
• With team – Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks.
• With guests – Be up front and honest when setting the guests’ expectations. Present information thoroughly to avoid any miscommunication. Show patience and willingness to adjust verbiage when necessary. Start and end each interaction on a positive note.
• Within reservations – Notate relevant information clearly, concisely, and professionally. Utilize necessary formatting to maintain organization.
• Communicate succinctly, constructively, and positively.

HOSPITALITY

• Smile! Seek opportunities to “wow” people. Take it to the next level.
• Know when to engage guests in conversation, how to gracefully excuse yourself when necessary, and demonstrate genuine care and enthusiasm for the guests and their experience.
• Show empathy and understanding.
• Use strategy and verbiage to provide all available options and encourage guests to join us when reservations are no longer available.

TEAMWORK

• Help out teammates as you see that they need assistance.
• Complete sidework and opening duties in a timely fashion and assist others.
• Ask your teammates what they need
• Take initiative to execute miscellaneous tasks, whether they are assigned or not.

WHY YOU'LL LOVE WORKING WITH US

• Medical / Dental / Vision / Accident insurance options available
• Employee Assistance Program with mental health services available
• Wine / Beer / Sake purchase program at wholesale prices
• Opportunity to grow - we promote from within almost exclusively
• Knife reimbursement program and knife sharpening opportunities
• Dining Discounts and monthly dining stipends
• Referral bonuses and incentives for being a great teammate