Residence Inn - Night Audit (Part Time - Year Round with Excellent Company Benefits!)
Join The Residence Inn Oceanfront Virginia Beach Team!

One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.

What You Will Bring To This Role:

The Residence Inn is seeking candidates for our part time Night Auditor position who are interested in joining our outstanding front desk team. The ideal candidate is energetic, friendly, and polished and with a great personality. They must have the willingness to go the extra mile to serve our guests with the flexibility to work a variety of shifts, including nights, weekends and holidays. For those with excellent performance and seeking career development, this position typically leads to promotional opportunities within the company.

Some of Your Responsibilities Would Be:

• Audit, balance and report on cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post, and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify, and report on Room information to provide rooms management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily
• Run night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk (guest check-in and check-out, assist guests, provide general information on hotel and nearby attractions)
• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages, and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure.
• Obtain method of payment from guests (credit or cash)
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems.
• This is an overnight position working from 11:00pm to 7:00am.

Minimum Qualifications:

• Previous hotel front desk experience (desk clerk and/or night audit).
• Knowledge of Word and Outlook.
• Ability to perform moderate math and accounting functions.
• Previous cash handling experience.

Required Characteristics:

• Must be able to stand for a full eight (8) hour night shift.
• Must be able to bend, stoop and reach; push and pull up to 100lbs and lift up to 75lbs.
• Must be able and willing to work the night shift from 11:00pm to 7:00am.
• Must be willing to work a flexible schedule to include weekends and holidays.

The hospitality industry requires that employees present a professional image at all times. This includes providing courteous and attentive customer service. Employees must maintain a neat, clean and well-groomed appearance. Regular attendance in accordance with company standards is essential for success in this position.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

How You Will Be Rewarded:

A chance to learn something new every day in a fun, friendly work environment!
Competitive Salary and Benefits Package
Paid Time Off and PTO Sell Back Plan
Employee Assistance Program
Company Paid Short Term Disability, Life Insurance and Accidental Death
Affordable and Optional Long-Term Disability and Supplemental Life Insurance
Company Matched 401K
Associate Travel Discounts per Brand Guidelines

EOE M/F/Vet/Disabled

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Virginia Beach, VA 23451: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: One location

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