We are seeking a Case Manager to be responsible for Work with Albany County Department of Social Services and to assist residents in recognizing and overcoming barriers preventing them from gaining or maintaining permanent housing. This includes performing assessments, service plan development and referrals.

Duties/ Responsibilities include, but are not limited to:

• Conduct and complete documentation for intake/assessment process, initial assessment, and quarterly/biweekly treatment planning review meetings.
• Coordinate service plan delivery to families through a large network of area service providers.
• Meet independently with families to assess needs and work with their strengths.
• Develop service plan goals for families. Empower clients to identify choices in their daily life by providing necessary information.
• Ensure families participate in necessary services, and act as their primary advocate.
• In accordance with the NYS OTDA, ensure progress toward goals by structured review of the individualized service plan with the family meets necessary NYS OTDA deadlines.
• Assist families in obtaining necessary services needed to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services).
• Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care.
• Act as the primary liaison for the family when communicating with public assistance and other resource providers.
• Provide intensive case management services in the following areas to settle families in permanent housing and stabilize conditions that led to homelessness: self sufficiency, home maintenance, budgeting, meal preparation and nutrition, time management, parenting skills, utilization of community services, tenant responsibilities/rights
• Coordinate transportation to medical, social services and apartment search when appropriate for families.
• Document interactions with families through critical incident reports, assessment forms, progress notes, logs and service plans.
• Complete outcome measures for Quality Improvement; Perform and maintain record keeping statistics as required.
• Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication, especially between landlord and tenant.
• Participate in professional development programming on a regular basis.
• Respect the rights of others and protect all confidential information.
• Additional position-related duties and responsibilities as assigned by the supervisor/ director.

Organizational Relationships:

• Works under the direct supervision of the Program Director of Homeless Family Program
• Works cooperatively with staff in the Collaborative agencies
• Maintain a team oriented, collaborative approach with all levels of shelter staff.

Essential Functions:

• Ability to maintain respect, support, and care for clients and fellow staff members.
• Must be able to respond effectively and therapeutically in crisis situations.
• Must possess excellent communication skills.
• Ability to work hours beyond a regular workday
• Ability to exercise independent judgment and discretion.
• Ability to relate to and communicate with a wide range of people. This includes but is not limited to a broad range of people who are culturally and socio- economically diverse, as well as people with various developmental and functional levels.
• Ability to understand, communicate with, represent and carry out the mission, values, philosophy and policies of The Altamont Program Inc.
• Ability to work effectively in a shared decision making model as a team member.
• Ability to carry out written documentation as required by Schuyler Inns policies and procedures and as required by regulating agencies.
• Ability to work collaboratively with other personnel/ service providers or professionals.
• A commitment to empowering others to solve his/ her own problems.
• A conviction about the capacity of people to grow and change.
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence.
• The capacity to maintain a helping role and to intervene appropriately to meet service goals.

Position Specifications:

• Associates degree in related field with relevant experience, required; BSW or Bachelor’s Degree in Human Services field, preferred.
• At least one year of relevant experience.
• Ability to relate to a culturally diverse population.
• Familiarity with public assistance and other local resources.
• Experience with MS Office Suite & MS Word is required; Excel and Google Docs preferred.
• Demonstrated ability to work as a team member.
• Must possess excellent communication skills, both orally and in written form.

* Pre-employment drug screening required. Salary based on experience.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Applicable: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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